Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brenda Rogers

Port Angeles,WA

Summary

HIM professional with several years of health information management experience. Highly motivated with strong organizational and leadership skills in the Medicare Certified Home Health setting. Exceptional knowledge of the HIM field and enjoy working in the field with a desire to increase knowledge in the revolving changes in the HIM field. Capable of handling stressful situations and tasks with accuracy and efficiency. Experienced in leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

17
17
years of professional experience
1
1
Certification

Work History

HIM Lead

Olympic Medical Center
05.2015 - Current
  • Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.
  • Upheld HIPAA regulations and standards for protecting patient information.
  • Catalogued patient data in clinical databases and registries according to regulatory practices.
  • Retrieved medical data for physicians and patients.
  • Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.
  • Performed regular quality and validation assessments on patient data to verify accuracy.
  • Studied and researched various medical terms as well as software and coding systems.
  • Provided professional services and support in a dynamic work environment.
  • Worked well in a team setting, providing support and guidance.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Developed strong communication and organizational skills through working on group projects.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Paid attention to detail while completing assignments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Proven ability to develop and implement creative solutions to complex problems.

Intake Coordinator

Olympic Medical Center
06.2008 - 05.2015
  • Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
  • Entered referrals into appropriate system based on type of referral obtained.
  • Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Receptionist/Secretary

Olympic Medical Center
08.2006 - 06.2008
  • Corresponded with clients through email, telephone, or postal mail.
  • Answered central telephone system and directed calls accordingly.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Organized, maintained and updated information in computer databases.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Sorted, received, and distributed mail correspondence between departments and personnel.

Education

No Degree - Health Information Management

Western Governors University
Salt Lake City, UT

Skills

  • Resourceful and reliable worker
  • Excellent verbal communication
  • Office support (phones, faxing, filing)
  • Close attention to detail
  • Excellent problem solver
  • Patient chart auditing ability
  • Records maintenance professional
  • Records management professional
  • Medical terminology expert
  • ICD-10 (International Classification of Disease Systems)
  • Office management professional

Certification

  • Certified ICD10 Dx Medical Coder

Timeline

HIM Lead

Olympic Medical Center
05.2015 - Current

Intake Coordinator

Olympic Medical Center
06.2008 - 05.2015

Receptionist/Secretary

Olympic Medical Center
08.2006 - 06.2008

No Degree - Health Information Management

Western Governors University

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Brenda Rogers