BRENDA L ROGGOW

• Oversaw budgets, payroll, and accounts payable and receivable.
• Prepared accurate financial statements at end of quarter to summarize financial health and business performance.
• Oversaw the successful completion of external audits, addressing any recommendations promptly to ensure smooth operations.
• Negotiated favorable credit terms with banks for increased borrowing capacity and reduced interest expenses.
• Maintained P&L and shouldered corporate fiscal responsibility.
• Established and maintained strong relationships with customers, vendors and strategic partners.
• Represented organization at industry conferences and events.
• Oversaw divisional marketing, advertising and new product development.

• Responsible for Business Development to promote membership growth, Corporate Member engagement, and positive public relations
• Provide leadership and supervision to Tellers, Member Service Advisors and Assistant Branch Manager
• Accountable for ensuring departmental procedures are updated and accurate
• Establish new business relationships in community
• Planned and executed several community support events
• Strong community presence
• Proven track record for exceptional sales motivation

• Ensure staff training, evaluate performance, staff scheduling, enabling the department to function efficiently while providing excellent member service
• Ability to answer member and staff questions, problem solving and conflict resolution
• Leading a top producing team by recognizing and responding to sales opportunities
• Ability to interact with members and staff in a positive, professional manner
• Conducting Quarterly Branch Audit with excellent audit scores
• Managing vault duties and maintain working knowledge of vault procedures to assist as back-up vault teller

• Consistently met and exceeded sales and loan production goals
• Strong ability to use good judgment and make sound decisions accurately and quickly
• Built and maintained rapport with members though excellent customer service and exceeding expectations
• Opened accounts and processed loans with accuracy
• Top producing Member Service Advisor, advancing to Platinum Stratification Level
• Mentored and coached new staff members
• Conducted teller drawer audits when needed
• Assisted management in branch audit duties
• Perform teller functions as needed
• Medallion Signature guarantee

Server - Fine Dinning

Server-Fine Dinning