Brenda Roguska
Port Charlotte,FL
Overview
5
5
years of professional experience
Work History
Cashier
Second Bloom Consignment
Pittsboro, NC
06.2024 - 10.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer inquiries regarding store policies and procedures.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
Substitute Teacher
Seaforth High School
Apex, NC
10.2023 - 10.2024
- Provided instruction and guidance to students in the absence of a regular teacher.
- Organized lesson plans and activities for students.
- Assisted with classroom management issues when needed.
- Implemented school policies and procedures in the classroom.
- Maintained accurate records of student performance, attendance, and behavior.
- Supported special needs students by providing individual instruction as needed.
- Promoted a safe and secure atmosphere within the classroom setting.
Realtor Broker
Medway Property Management
Port Charlotte, FL
09.2019 - 09.2023
- Advised clients on market trends and local real estate conditions, helping them make informed decisions.
- Developed marketing plans to promote properties for sale, including listing ads in newspapers and websites.
- Coordinated with appraisers, title companies, lenders, home inspectors and other third parties to ensure a successful closing process.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Managed all maintenance requests from tenants in a timely manner.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Processed evictions when necessary in accordance with state laws and procedures.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Handled resident complaints and expedited maintenance requests.
- Collected monthly assessments, rental fees, deposits and payments.
- Met with prospective tenants to show property and assess applications or sign leases.
- Completed lease applications and verifications, notifying prospects of results.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Facilitated tenant paperwork processing and verification.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Updated tenant and unit information to keep current in housing database.
- Collected rent from tenants to pay maintenance and repair costs and other expenses.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Exercised direct supervision over property staff.
- Built relationships with service vendors and submitted associated billing statements.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Oversaw and monitored preventative maintenance and energy management inspections and programs.
- Drafted and monitored budgets for overall maintenance and operations.
- Oversaw daily operations, maintenance, and administration of various properties.
- Managed and oversaw operations, maintenance and administration of properties.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Prepared detailed budgets and financial reports for properties.
- Met with clients to negotiate management and service contracts.
- Cultivated rapport with clients to meet expectations for high-end event space rentals.
- Liaised between construction manager and tenant during build-out phase of tenant suite.
- Met with landowners to secure access to mineral rights and facilitate company drilling on privately owned parcels.
- Directed collection of insurance premiums, taxes and incurred operating expenses.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Monitored market trends to ensure competitive pricing structures for units under management.
- Organized regular meetings between owners and tenants to discuss any issues or concerns they may have.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Provided guidance and support to junior team members in order to facilitate their professional development.
Education
Real Estate Broker's License - Real Estate
Ed Klopfer School of Real Estate
Fort Myers, FL01-2000
High School Diploma -
Okeechobee High School
Okeechobee, FL06-1968
Skills
- Work order monitoring
- Tenant relations
Timeline
Cashier
Second Bloom Consignment
06.2024 - 10.2024
Substitute Teacher
Seaforth High School
10.2023 - 10.2024
Realtor Broker
Medway Property Management
09.2019 - 09.2023
Real Estate Broker's License - Real Estate
Ed Klopfer School of Real Estate
High School Diploma -
Okeechobee High School