Brenda Roia
Fall River,MA
Summary
Compassionate Nurse Case Manager offering 14 years of experience working with patients and families to facilitate smooth transitions following discharge from medical facilities. Committed to working collaboratively with health plan, leadership and department coordinators to achieve highest quality of patient satisfaction. Well-versed in developing individualized care plans and advocating patient welfare.
Overview
10
10
years of professional experience
Work History
Nurse Case Manager
Nightingale Visiting Nurse
03.2014 - Current
- Educated patients and caregivers on healthcare protocols and processes.
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
- Collaborated with healthcare leaders and physicians to support and offer resources in performance of duties to maintain high-quality and efficient patient care.
- Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.
- Promoted continuity of care by coordinating with healthcare providers, social workers, and family members in the development of discharge plans.
- Educated patients on disease management techniques, empowering them to take control of their health and reduce complications.
- Developed and modified patient care plans and assisted interdisciplinary team in identifying client needs and goals to determine priorities of care.
- Applied critical thinking skills during case reviews to identify potential risks or challenges before they escalated into larger issues.
- Ensured regulatory compliance by staying current on industry best practices and maintaining meticulous documentation records.
- Analyzed patient responses to medications, therapies and variances in plans of care.
- Implemented aspects of patient care under physician orders and sought clarification when needed to promote safety, quality and cost-efficient care.
- Reduced hospital readmissions through vigilant monitoring and prompt intervention for at-risk patients.
- Observed, monitored, and reported changes in patient condition to supervising RN or physician in accordance with policies and procedures of medical facility.
- Advocated for patient needs, addressing concerns with healthcare providers and insurance companies to ensure optimal care was received.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Educated family members and caregivers on patient care instructions.
- Initiated cross-discipline collaboration efforts that led to improved patient outcomes across various departments in the facility.
Nurse
Espirito Santo School
10.2023 - 11.2023
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
Education
Bachelor of Science - Nursing
New England Institute of Technology
East Greenwich, RI05.2024
Skills
- Medication monitoring
- Case Evaluation
- Clinical assessment
- Care Coordination
- Case Management
- Critical Thinking
- Compassionate and Caring
- Patient and family advocacy
- Certified in CPR/AED
- Clear Patient Communication
- Medication Administration
- Accurate Documentation
Languages
Portuguese
Native or Bilingual
Timeline
Nurse
Espirito Santo School
10.2023 - 11.2023
Nurse Case Manager
Nightingale Visiting Nurse
03.2014 - Current
Bachelor of Science - Nursing
New England Institute of Technology
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