Brenda Ross
Joshua Tree,CA
Summary
Enhancing cleanliness and customer satisfaction, leveraged industrial cleaning and exceptional service skills. With a proactive approach in various roles, from deep cleaning to inventory management, consistently delivered exceptional results, underscoring attention to detail and productivity.
Overview
19
19
years of professional experience
Work History
Deep Cleaner
Cleaner Than Clean
05.2013 - Current
- Boosted team efficiency, consistently collaborating on large-scale projects that required coordinated efforts for timely completion.
- Strengthened relationships with clients through clear communication, understanding their expectations, and delivering exceptional results.
- Enhanced cleanliness levels by thoroughly deep cleaning various commercial and residential spaces.
- Maintained cleanliness, sanitation and organization of assigned work areas.
- Removed trash, debris and other waste materials from premises.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
Associate
Neighborhood Walmart
05.2024 - 09.2024
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Wrapped, boxed and weighed bakery department products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Caregiver
In Home Supportive Services
09.2013 - 07.2016
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Sandwich Artist/Store Manager
SUBWAY®Restaurants
03.2008 - 03.2014
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Trained team members to prepare sandwiches and other items according to instructions.
- Assisted in inventory management, ordering necessary supplies to prevent shortages and reduce waste.
- Consistently met daily sales targets through upselling techniques such as suggesting add-ons or meal deals to customers.
Service Deli Clerk
Vons Grocery Store
08.2005 - 10.2009
- Demonstrated strong knowledge of food handling procedures, maintaining high-quality standards for all prepared items.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Enhanced customer satisfaction by providing efficient and friendly service at the deli counter.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Education
High School Diploma -
SweetWater Highschool
2900 Sweetwater Avenue National City, CA09.1981
Skills
- Office cleaning
- Industrial Cleaning
- Green Cleaning
- Stain Treatment
- Customer Service
- Health and safety compliance
- Time Management
- Attention to Detail
- Productivity and Time Management
Timeline
Associate
Neighborhood Walmart
05.2024 - 09.2024
Caregiver
In Home Supportive Services
09.2013 - 07.2016
Deep Cleaner
Cleaner Than Clean
05.2013 - Current
Sandwich Artist/Store Manager
SUBWAY®Restaurants
03.2008 - 03.2014
Service Deli Clerk
Vons Grocery Store
08.2005 - 10.2009
High School Diploma -
SweetWater Highschool
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