Google Workspace, Zendesk, Intercom, SysAid, CRM hubspot
Brenda Rugara
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Care Representative
Boom Advertising
10.2022 - 01.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Customer Service Officer
Wild Alaska Cruises
03.2021 - 02.2022
- Completed data entry to record call notes, suggestions and questions.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
Online English Teacher
Best Teacher Supply
02.2019 - 01.2020
- Worked with students between ages 5 and 16 on grammar, pronunciation and sentence construction.
- Enhanced students'' language skills by focusing on reading, writing, speaking, and listening activities.
- Gently corrected student pronunciation and grammar to improve conversation skills.
- Boosted student confidence through tailored feedback and individualized support in areas of improvement.
Education
BBA - Computer And Information Systems Security
Solusi University, Affiliate of St Andrews, USA
Bulawayo, Zimbabwe05.2001
Skills
- Customer Service
- Inbound Customer Service
- Data Entry
- Call center experience
- Customer Relations
- Complaint Handling
- Problem Resolution
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Gardening, reading and hiking
I love growing organic vegetables and herbs. I strive to maintain a beautiful garden with seasonal flowers. My favorite books to read are crime and mystery dramas. I love discovering a new trail whenever I get a chance.
Timeline
Customer Care Representative
Boom Advertising
10.2022 - 01.2024
Customer Service Officer
Wild Alaska Cruises
03.2021 - 02.2022
Online English Teacher
Best Teacher Supply
02.2019 - 01.2020
BBA - Computer And Information Systems Security
Solusi University, Affiliate of St Andrews, USA
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