Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brenda Russell

Raleigh,NC

Summary

To obtain a position with in an organization that enables growth and development. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Manager

Cook Out Restaurants,LLC
11.2022 - Current
  • Assist in overseeing all aspects of store operations
  • Maintaining Labor guidelines with in company standards
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Developed strategy to increase sales and drive profits
  • Increased employee performance and job satisfaction to strengthen retention and engagement
  • Established team priorities, maintained schedules and monitored performance
  • Evaluated employee performance and conveyed constructive feedback to improve skills
  • Defined clear targets and objectives and communicated to other team members
  • Successfully managed budgets and allocated resources to maximize productivity and profitability
  • Created employee schedules to align coverage with forecasted demands

Store Manager

Mattress Warehouse
08.2021 - 11.2022
  • Overseeing and responsible for all store operations
  • Ensure top notch customer service with 5 star experience
  • Managed inventory control, cash control, and store opening and closing procedures
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
  • Managed purchasing, sales, marketing and customer account operations efficiently
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate

Assistant Manager

KFC
05.2018 - 08.2021
  • Assisted in recruiting ,hiring and developing employees
  • Supervised day-to-day operations to meet performance, quality and service expectations
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
  • Mentored team members to enhance professional development and accountability in workplace
  • Helped with planning schedules and delegating assignments to meet coverage and service demands
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions

Education

High School Diploma -

Fuquay-Varina High School - Fuquay
Fuquay Varina, NC
05.2004

Skills

  • Customer Service and Satisfaction (10 years)
  • Transaction Monitoring
  • Cash Deposits and Receipts
  • Scheduling and Coordinating
  • Team Motivation
  • Reporting
  • Managing Multiple Priorities
  • Food Service (4 years)
  • Front Desk
  • Microsoft Office Expertise

Certification

ServSafe Certified (Current)

Timeline

Assistant Manager

Cook Out Restaurants,LLC
11.2022 - Current

Store Manager

Mattress Warehouse
08.2021 - 11.2022

Assistant Manager

KFC
05.2018 - 08.2021

High School Diploma -

Fuquay-Varina High School - Fuquay

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Brenda Russell