BRENDA SAINES
Eaton Rapids
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Hart Medical Equipment
2014 - Current
- Resolved customer inquiries via phone, email, and in-person interactions, ensuring satisfaction and timely solutions.
- Assisted in training new team members on product knowledge and customer service protocols to enhance team performance.
- Managed order processing and coordination with suppliers to ensure timely delivery of medical equipment to clients.
- Developed and maintained comprehensive knowledge of product lines, contributing to improved customer engagement and support.
- Ongoing knowledge of medical insurance guidelines for billing and dispensing all product lines. Verifying patient medical insurance and educating patients, caregivers and providers how insurance works as related to Durable Medical Equipment.
- Collaborated with healthcare professionals to provide tailored solutions that meet specific patient needs effectively.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Office Manager
Heartland Home Health and Hospice
2011 - 2014
- Streamlined office operations by implementing efficient scheduling and communication strategies.
- Managed daily administrative tasks, ensuring smooth workflow across departments.
- Coordinated staff meetings and training sessions, enhancing team collaboration and knowledge sharing.
- Oversaw inventory management, optimizing procurement processes to reduce costs and improve availability.
- Developed and maintained filing systems, increasing document retrieval efficiency for staff members.
- Trained new employees on office protocols, fostering a supportive onboarding experience.
- Collaborated with healthcare professionals to ensure compliance with industry regulations and standards.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Assistant to Patient Care Coordinator
Heartland Home Health & Hospice
2008 - 2011
- Coordinated patient care schedules to enhance service delivery efficiency.
- Assisted in documentation and record management to ensure compliance with healthcare regulations.
- Supported interdisciplinary team meetings by preparing agendas and summarizing discussions.
- Developed training materials for new staff, improving onboarding processes and knowledge retention.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
Certified Nursing Assistant
Heartland Home Health and Hospice
1999 - 2008
- Provided compassionate patient care, assisting with daily living activities and emotional support.
- Monitored vital signs and reported changes to nursing staff to ensure patient safety.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans.
- Educated patients and families on health management techniques, promoting wellness and independence.
- Trained and mentored new nursing assistants, fostering a supportive learning environment.
Education
Associate of Science - Human Biology
Lansing Community College
Lansing, MISkills
- Exceptional Customer Service
- Active listening
- Critical thinking
- Data entry
- Multitasking
- Easily adapts to new environments
- Learns quickly
- Computer Skills
Timeline
Customer Service Representative
Hart Medical Equipment
2014 - Current
Office Manager
Heartland Home Health and Hospice
2011 - 2014
Assistant to Patient Care Coordinator
Heartland Home Health & Hospice
2008 - 2011
Certified Nursing Assistant
Heartland Home Health and Hospice
1999 - 2008
Associate of Science - Human Biology
Lansing Community College