Brenda Salmeron
Moses Lake,WA
Summary
Assistant Branch Manager at WaFd Bank with a strong customer service, team and operations management background. I provide bilingual (English/Spanish) customer support, improving accessibility and service for a diverse client base. Expert in building client relationships and delivering high-quality customer service. I am passionate in helping my clients achieve major milestones in there life from banking, ownership and or business development. I believe in building a connection with my team, clients and community by creating a service driven culture.
Overview
22
22
years of professional experience
Work History
Assistant Branch Manager
WaFd Bank
04.2004 - Current
Mentoring and coaching an effective team to deliver excellent customer service.
Highly motivated to develop my team and create a great work environment.
Provide high quality customer service in a fast paced retail environment.
Resolved complex customer service concerns with professionalism and empathy.
Assisted in training new hires on banking procedures, system and customer engagement.
Built client relationships by guiding individuals through financial decisions such as account openings, mortgage lending, business lending.
Educated clients on banking products and building a deeper relationship.
Supported branch operations by ensuring compliance with banking regulations, internal policies and audit requirements.
Managed cash vault operations, including balancing, monitoring cash levels and ensuring security and accuracy of transactions.
Education
High School Diploma -
Moses Lake High School
Moses Lake06-2003
Skills
- Retail Banking
- Operations management
- Business development
- Team development
- Provide high quality customer service
- Support and contributed to team performance goals
- Community relationship building
Timeline
Assistant Branch Manager
WaFd Bank
04.2004 - Current
High School Diploma -
Moses Lake High School