Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brenda Sanders

Holland,MI

Summary

Good with customers

Fast environment

deescalating problems with customers

Multitask



Overview

10
10
years of professional experience

Work History

Qaulfon

Krisin Tackett
04.2022 - Current
  • Answered roadside assistance calls for tows and other vehicle support.
  • Make sure customer are in a safe location
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.

Witness Inspection

Jessica Brower
04.2015 - 06.2016
  • Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
  • Inspecting parts, making sure there is nothing wrong with the parts (ex, dent, different color, size)
  • packing parts
  • sorting


Dialog Direct

Cora Allen
01.2014 - 12.2014
  • Enhanced customer satisfaction by resolving complex issues promptly and professionally.
  • Achieved high-quality service by adhering to company policies and procedures during each interaction.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Take customer calls and provide accurate, satisfactory
  • Enhanced customer satisfaction by providing timely and efficient roadside assistance services.
  • Managed high call volume while remaining calm and professional, ensuring accurate information was relayed to all parties involved.

Education

Associate of Applied Science -

Grand Rapids Community Collage
12335 James Street Holland MI

High School Diploma -

West Ottawa High School
Holland, MI
05.2012

Skills

  • Emergency Management
  • Telephone etiquette
  • Attention to detail
  • Conflict resolution
  • Active listening
  • Strong multitasking
  • Empathy and compassion
  • Patience and understanding
  • Production Monitoring
  • Quality Control

Timeline

Qaulfon

Krisin Tackett
04.2022 - Current

Witness Inspection

Jessica Brower
04.2015 - 06.2016

Dialog Direct

Cora Allen
01.2014 - 12.2014

Associate of Applied Science -

Grand Rapids Community Collage

High School Diploma -

West Ottawa High School

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Brenda Sanders