Summary
Overview
Work History
Education
Skills
Timeline
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Brenda Santacruz

Franklin Park,IL

Summary

Highly motivated and independent individual looking to leverage my knowledge and experience into a role as a project manager or analyst. With over 15 years in the healthcare field and over 7 years in luxury retail, I have acquired an extensive background in account management, finance, and client development.

Overview

16
16
years of professional experience

Work History

CLIENT ADVISOR

Louis Vuitton Americas
01.2021 - 04.2024
  • Work independently as a remote client adviser in a fast-paced luxury call center based out of Dallas, TX.
  • Handle incoming calls to engage with clients to develop long term relationships and create memorable experiences.
  • Deescalate calls by providing accurate information and resolutions to client inquiries.
  • Develop business strategies to achieve individual objectives including quality and role-specific key performance indicators.
  • Utilize CRM software to track communications and identify opportunities for business growth.

REGIONAL LIAISON PHARMACEUTICAL MANAGEMENT

Legacy Healthcare
01.2018 - 01.2023
  • Facilitate communication between the corporate office, nursing homes, and the servicing pharmacy.
  • Handle email correspondence between pharmacy and over 50 nursing homes across the state of Illinois.
  • Review monthly invoices to determine discrepancies and cost containment analysis.
  • Attend quarterly business review (QBR) meetings to assess financial improvement and identify cost saving opportunities.

Client Advisor

Burberry, Americas
11.2017 - 04.2018
  • Provide personalized and elevated luxury experience for clients.
  • Exceed personal KPIs to meet store goals.
  • Contribute to daily store operations to maintain proper inventory of products and packaging.
  • Clientele and build meaningful relationships with clients utilizing CRM software.

ACQUISITIONS AND PROJECT MANAGEMENT

Pharmore Drugs, LLC
01.2008 - 01.2017
  • Supervise data entry department at a fast-paced long term care pharmacy that operated 365 days per year.
  • Train new hires and provide support.
  • Develop and implement new processes to streamline workflow.
  • Handle calls from customers: including escalated family members and nurses.
  • Assist in business development project including acquisitions of new nursing homes.

Education

Bachelor of Science - Business Management

NORTHEASTERN ILLINOIS UNIVERSITY
06.2020

Skills

  • Account management
  • Cost containment
  • Proficient in using CRM software
  • Ability to work independently
  • Web and technical skills
  • Critical Thinking
  • Project Management
  • Proficient in Microsoft Word, Excel, Outlook
  • Brand ambassador
  • Client development
  • Account Management
  • Information Verification

Timeline

CLIENT ADVISOR

Louis Vuitton Americas
01.2021 - 04.2024

REGIONAL LIAISON PHARMACEUTICAL MANAGEMENT

Legacy Healthcare
01.2018 - 01.2023

Client Advisor

Burberry, Americas
11.2017 - 04.2018

ACQUISITIONS AND PROJECT MANAGEMENT

Pharmore Drugs, LLC
01.2008 - 01.2017

Bachelor of Science - Business Management

NORTHEASTERN ILLINOIS UNIVERSITY
Brenda Santacruz