Brenda Saraiva
Atlanta,GA
Summary
Dynamic educator and quality analyst with a proven track record at Wizard By Pearson and Concentrix. Excelled in student motivation and classroom management, alongside enhancing quality processes and data analysis. Demonstrated exceptional problem-solving skills and a commitment to continuous improvement, significantly impacting student success and operational excellence.
Overview
4
4
years of professional experience
Work History
English Teacher
Wizard By Pearson
07.2022 - 12.2023
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
Backoffice Trainee
B3
03.2021 - 07.2022
- Assisted in conducting market research, providing valuable data for strategy development.
- Interacted with customers under supervision to support operational objectives.
- Learned new materials, processes, and programs quickly.
- Performed administrative functions, answering phones and filing paperwork in support of department.
Quality Analyst
Concentrix
10.2019 - 01.2021
- Created and revised procedures, checklists and job aids to reduce errors.
- Analyzed quality and performance data to support operational decision-making.
- Defining metrics and key performance indicators (KPIs) to measure the level of compliance.
- Ensuring compliance with pre-defined client standards and regulations;
Education
Bachelor of International Relations - International Relations
Centro Universitário Faculdades Metropolitanas Uni
São Paulo12-2022
Skills
- Problem-solving skills
- Student Support
- Team Management
- Teaching strategies
- Organizational ability
- Cross-cultural communication
- ESL Methodologies
- Audit processes
- Quality Improvement
- Data Analysis
- Quality processes
Languages
English
Full Professional
Portuguese
Native or Bilingual
Timeline
English Teacher
Wizard By Pearson
07.2022 - 12.2023
Backoffice Trainee
B3
03.2021 - 07.2022
Quality Analyst
Concentrix
10.2019 - 01.2021
Bachelor of International Relations - International Relations
Centro Universitário Faculdades Metropolitanas Uni
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