Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Brenda Saucedo

Denver,CO

Summary

Proven track record in enhancing operational efficiency and customer satisfaction at Walmart, demonstrating exceptional attention to detail and self-motivation. Skilled in warehouse safety and order fulfillment, consistently meeting quality goals and exceeding packing quotas. Achieved high customer satisfaction ratings through meticulous selection and efficient processing, showcasing both hard and soft skills in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Warehouse Worker

Amazon
08.2024 - 09.2024
  • Inspected products before packaging to avoid shipping defective or damaged goods to customers.
  • Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
  • Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
  • Learned and followed warehouse safety protocols to prevent injuries and accidents.
  • Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
  • Added packed boxes to conveyor belts for movement to shipping stations.
  • Loaded merchandise into specific packages suited for product dimensions.
  • Successfully met daily packing quotas while remaining focused on quality control measures throughout each shift.
  • Maintained quality standards by performing thorough final inspections of packed shipments before loading onto trucks.

Online Grocery Associate

Walmart
11.2023 - 08.2024
  • Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
  • Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Tracked substitutions and informed customers of changes.
  • Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Contributed to a positive work environment through effective communication and teamwork among fellow associates.
  • Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.
  • Ensured product quality by carefully selecting items that met or exceeded customer expectations during order fulfillment.

Fast Food Worker

KFC
06.2023 - 09.2023
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
  • Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Promptly resolved customer complaints, escalating major issues to supervisor.

Cashier

Walmart
12.2020 - 08.2021
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.

Education

North Valley School For Young Adults
Thornton, CO

Skills

  • Self-Motivated and Disciplined
  • Warehouse Safety
  • Attention to Detail
  • Material Handling
  • Stacking and Staging
  • Order Fulfillment
  • Safety Protocols
  • Order Preparation

Languages

Spanish
Native or Bilingual

Timeline

Warehouse Worker

Amazon
08.2024 - 09.2024

Online Grocery Associate

Walmart
11.2023 - 08.2024

Fast Food Worker

KFC
06.2023 - 09.2023

Cashier

Walmart
12.2020 - 08.2021

North Valley School For Young Adults

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Brenda Saucedo