Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
References
Timeline
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Brenda Saucedo

North Smithfield,RI

Summary

Dynamic and dedicated professional with experience at The Miriam Hospital, excelling in patient satisfaction. Bilingual in English and Spanish, I leverage strong problem-solving skills and attention to detail to enhance visitor experiences. Proficient in Epic charting, Easy lobby, Microsoft, Excel, Power Point, I consistently deliver exceptional customer service and foster positive relationships.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Information Desk Greeter

The Miriam Hospital
05.2022 - Current
  • Greet patients and visitors in a friendly, welcoming manner.
  • Reported any suspicious behavior or incidents immediately to management.
  • Developed new methods for improving patients' and visitors' satisfaction ratings.
  • Reviewed and updated patient information, including notes from nurses.
  • Check in any visitors or vendors that come to see patients or have meetings.
  • Communicate with all hospital units and departments.
  • Answered questions and fulfilled requests with friendly and knowledgeable service.
  • Attended continuing education classes relevant to health information practices.
  • Communicate on a daily basis with nurses or secretaries from units.
  • Check supplies, and let the manager know when to order more.
  • Use the easy lobby and Epic Lifechart to check if patients have been admitted, and create badges for visitors.

Front Desk Receptionist

Holiday Inn Express & Suites
02.2011 - 05.2022
  • Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues in a timely and polite manner.
  • Greet guests and efficiently complete the check in process including inputting and retrieving information from the computer, confirming guest details and selection of rooms.
  • Book, confirm, update and cancel reservations.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Directed calls to the appropriate department or guest room.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Manage hotel and staff members when the GM is not around.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Checked and secured building areas during shifts to prevent entry by unauthorized individuals.
  • Answer emails from product-users to resolve any issues or concerns.

Education

High School Diploma -

Central Falls High School
Central Falls, RI
06.2008

Skills

  • Bilingual communication
  • Team collaboration
  • Hospitality management
  • Active listening
  • Multi-tasking abilities
  • Front office operations
  • Integrity and reliability
  • Proficiency in Opera PMS and MS Office
  • Epic charting and lobby check-in
  • Visitor management
  • Attention to detail
  • Conflict resolution strategies
  • Package handling and mail receipt
  • Problem solving and decision making
  • Customer interaction and assistance
  • Administrative expertise
  • Email and telephone etiquette
  • Customer relationship management

Certification

  • Mental Health First Aids
  • Group & Individual Crisis Intervention
  • Reiki Practitioner Level II
  • Positive Psychology

Languages

English
Professional
Spanish
Professional

Affiliations

  • Mentor Program
  • Kickboxing just to keep active
  • Volunteer at AMOR RI (Deportation Defense Line)

References

  • Ferreira, Derek 401-644-2169
  • Mowry, Jeni 401-465-6959
  • Raj, Patel, GM at HIE, 207-400-0399
  • Brenda, Cotnoir, 401-559-3835
  • Sarah, Parent, 401-744-4750
  • Reyes, Datsaris 401-612-0940
  • Muggle, Juiston 401-473-4532

Timeline

Information Desk Greeter

The Miriam Hospital
05.2022 - Current

Front Desk Receptionist

Holiday Inn Express & Suites
02.2011 - 05.2022

High School Diploma -

Central Falls High School

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Brenda Saucedo