Brenda Saucedo
San Antonio
Summary
Dynamic Assistant Property Manager with a proven track record at KPG Corp, excelling in tenant issue resolution and property inspections. Leveraged strong communication skills to enhance resident satisfaction and increase tenant retention rates. Adept at managing budgets and conducting thorough background checks, ensuring compliance and operational excellence.
Experienced with tenant relations, property maintenance, and lease administration. Utilizes strong organizational skills and attention to detail to manage daily operations efficiently. Track record of effective communication and conflict resolution in high-pressure environments.
Overview
11
11
years of professional experience
Work History
Assistant Property Manager
KPG Corp
10.2024 - Current
- Coordinated tenant communications and resolved inquiries, enhancing resident satisfaction.
- Assisted in managing property budgets and expense tracking to ensure financial accuracy.
- Conducted regular property inspections, identifying maintenance needs and improving upkeep processes.
- Supported leasing efforts by preparing marketing materials and conducting property tours for prospective tenants.
- Collaborated with vendors to schedule maintenance services, ensuring timely repairs and service delivery.
- Implemented efficient filing systems for tenant documents, improving record-keeping accuracy and accessibility.
- Facilitated move-in/move-out procedures, ensuring compliance with property policies and regulations.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
Assistant General Manager
Baymont Inn & Suit Hotel
04.2021 - 02.2024
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased costumers satisfactions by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management process to maintain proper stock levels and minimize spoilage or waste.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance retention.
- Assisted in the recruitment, hiring and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
Executive Housekeeping Manager
La Quinta Inn & Suites In
03.2015 - 04.2021
- Oversaw daily operations of housekeeping department to ensure cleanliness and guest satisfaction.
- Developed and implemented training programs for staff to enhance service quality and efficiency.
- Managed inventory control systems, optimizing supply usage while reducing waste.
- Led scheduling efforts to ensure adequate staffing levels during peak occupancy periods.
- Coordinated with maintenance teams to address urgent repairs impacting guest experience.
- Conducted regular audits of housekeeping standards to maintain compliance with brand specifications.
- Streamlined housekeeping operations for increased efficiency through regular staff training and performance evaluations.
- Enhanced overall guest satisfaction by implementing thorough cleanliness and maintenance programs.
- Mentored junior team members, providing guidance on best practices in housekeeping management techniques for their professional development.
- Managed a team of housekeeping staff to achieve consistent high-quality service standards in guest rooms and common areas.
- Organized seasonal deep-cleaning initiatives for thorough sanitization of all guestrooms, ensuring impeccable presentation year round.
Education
High School Diploma -
Lanier High School
San Antonio, TXSkills
- Administrative support
- Strong communication skills
- Property tours and inspections
- Telephone and email etiquette
- Fair housing regulations
- Tenant issue resolution
- Leasing and sales
- Unit inspection
- Onsite tours
- Property inspections
- Rent collection
- Showing and leasing of units
- Tenant conflict resolution
Languages
Spanish
Full Professional
Timeline
Assistant Property Manager
KPG Corp
10.2024 - Current
Assistant General Manager
Baymont Inn & Suit Hotel
04.2021 - 02.2024
Executive Housekeeping Manager
La Quinta Inn & Suites In
03.2015 - 04.2021
High School Diploma -
Lanier High School