Brenda Suarez
Phoenix,Arizona
Summary
Results-oriented and highly motivated business management graduate with a Bachelor's degree seeking a challenging and dynamic position to leverage academic knowledge and drive organizational success.
Overview
5
5
years of professional experience
Work History
Senior Special Agent
Bank Of America
09.2023 - Current
- Maintained detailed records of all collection activities, providing accurate reporting to supervisors on progress and performance.
- Provided exceptional customer service during collections calls, fostering positive relationships while resolving financial matters.
- Skilled at working independently and collaboratively in a team environment.
- Resolved disputes quickly through careful investigation and appropriate action, preserving customer relationships while protecting company interests.
- Monitored account statuses to identify potential risks and escalate issues as needed for resolution.
- Developed customized payment plans for clients experiencing financial hardship, facilitating successful debt resolution without resorting to legal action.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
Receptionist
Chapman Dodge Chrysler Ram
05.2022 - 09.2024
- Schedule and confirm appointments
- Answering multi line telephone with a polite tone to provide information and answer any inquiries
- Making a sort of copies, files, faxes, for the administrative support team members
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Enhanced team productivity with efficient folder management and document retrieval processes.
- Resolved customer problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Daycare Teacher
Primrose schools
10.2020 - 04.2022
- Engaging with infants on an individual basis to build trust, positive relationship
- Supervised a certain amount of infants with tummy time, outside play and learning and developing activities
- Organizing fun and creativity activities to enhance the infants physical but emotional well-being
Retail Sales Associate
Old Navy
01.2020 - 09.2020
- Greeting each customer and offering any assistance on finding any specific item
- Operated the cash register and processed transactions efficiently
- Assisted in setting up displays and any merchandising products
Education
Highschool diploma -
North Canyon High School
Bachelor's - Business Management
Grand Canyon University
Phoenix, AzSkills
- Organization and efficiency
- Multi line telephone skills
- Listening skills
- Professional attitude
- Problem-solving techniques
- Clerical abilities
- Computer forensics
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
- Multitasking
- Critical thinking
- Computer skills
- Organizational skills
- Decision-making
- Problem resolution
- Organization and time management
Languages
Spanish
Full Professional
Timeline
Senior Special Agent
Bank Of America
09.2023 - Current
Receptionist
Chapman Dodge Chrysler Ram
05.2022 - 09.2024
Daycare Teacher
Primrose schools
10.2020 - 04.2022
Retail Sales Associate
Old Navy
01.2020 - 09.2020
Highschool diploma -
North Canyon High School
Bachelor's - Business Management
Grand Canyon University