Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brenda Scales

Port Haywood,VA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

26
26
years of professional experience
3
3
years of post-secondary education

Work History

Agency Manager

Riverside Hospice
2022.03 - Current
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Approved staff hiring, termination, promotions and department transfers.
  • Increased agency revenue by implementing effective sales strategies and coaching team members on best practices.
  • Optimized resource allocation by monitoring agent productivity levels and adjusting staffing as needed for maximum efficiency.
  • Facilitated open communication channels within the agency environment that promoted collaboration towards shared goals among staff members.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Built a culture of accountability within the organization by establishing clear expectations for individual performance.
  • Managed staff performance of staff by proactively addressing deficiencies and training weaknesses.
  • Created annual budgets and monthly expenditure reports for different offices and departments.

Case Manager

Riverside
2019.02 - 2022.03
  • Established and maintained successful relationships with patients, families and physicians by utilizing exemplary communication and active listening skills.
  • Built a culture of accountability within the organization by establishing clear expectations for individual performance.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Managed staff performance of staff by proactively addressing deficiencies and training weaknesses.
  • Approved staff hiring, termination, promotions and department transfers.
  • Increased agency revenue by implementing effective sales strategies and coaching team members on best practices.
  • Recognized and understood specific stages of dying process, providing comfort-based care during vulnerable times.
  • Provided high level of quality, compassionate care to patients and caregivers during each nursing shift.
  • Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
  • Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Launched quality assurance practices for each phase of development
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Participated in community events to promote services and engage with public.

Nursing Unit Coordinator

Sentara Williamsburg Regional Medical Center
2016.09 - 2019.02
  • Performed real-time chart audits for patients ensuring accuracy and completeness of information while capitalizing on opportunities for process improvement.
  • Kept organized records of facility's services and utilization of inpatient beds.
  • Created work schedules for multiple shifts to confirm complete floor coverage.
  • Communicated with members of medical staff and department heads during weekly update meetings.
  • Supervised, directed and motivated high-quality performance from nursing staff.
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
  • Supervised professional and paraprofessional nursing staff and delegated tasks to maintain continuum of care.
  • Evaluated skills of nursing personnel and verified staff certifications for validity.

ICU Nurse

Sentara Williamsburg Regional Medical Center
2005.11 - 2016.08
  • Monitored patients' respiratory status and ventilator operation and made adjustments to promote stabilization.
  • Explained health care issues and ramifications to patients and families to promote informed medical care choices.
  • Maintained respectful treatment environment that honored patients' and families' cultural and religious traditions and preferences.
  • Supervised new employees and student nurses to promote adherence to established patient care standards and practices.
  • Observed patients' vital signs and administered physician-prescribed medications and treatments.
  • Delivered age-appropriate medical care for adult, adolescent and geriatric ICU patients.
  • Followed HCA ethical values and principles and adhered to HIPAA medical record regulations to promote patients' privacy.
  • Recorded patients' medical status and treatment details in electronic charts to accurately document medical care.
  • Coordinated patients' post-discharge treatment plans with physicians and other nurses to promote continuity of medical care.
  • Guided and educated patients and caregivers on diagnoses, disease management, preventive measures, medication use and self-care to foster consistency in care administration.
  • Conducted patient assessments, recorded vitals and analyzed records and charts to define care requirements.

Resident Care Coordinator

Gloucester House
1998.09 - 2005.03
  • Created staff and care schedules for meals, events, bathing, medication distribution and visiting hours.
  • Educated families and patients on current facility procedures, medical diagnoses and best courses of action.

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  • Hired and trained Number new staff members on facility policies, patient care and medicine distribution.
  • Investigated, documented and submitted information to Quality Department about special incidents, events and complaints.
  • Increased medication and medical terminology knowledge through research and continuing education.

Education

LPN - Nursing

Rappahannock Community College
Saluda, VA
1996.08 - 1998.07

Associate Degree In Nursing - Nursing

Rappahannock Community College
Saluda, VA
2003.01 - 2004.03

Bachelor of Science - Nursing

Western Governors University
Salt Lake City, UT
2001.05 -

Skills

Strong clinical judgment

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Timeline

Agency Manager

Riverside Hospice
2022.03 - Current

Case Manager

Riverside
2019.02 - 2022.03

Nursing Unit Coordinator

Sentara Williamsburg Regional Medical Center
2016.09 - 2019.02

ICU Nurse

Sentara Williamsburg Regional Medical Center
2005.11 - 2016.08

Associate Degree In Nursing - Nursing

Rappahannock Community College
2003.01 - 2004.03

Bachelor of Science - Nursing

Western Governors University
2001.05 -

Resident Care Coordinator

Gloucester House
1998.09 - 2005.03

LPN - Nursing

Rappahannock Community College
1996.08 - 1998.07
Brenda Scales