Brenda Scales

• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Approved staff hiring, termination, promotions and department transfers.
• Increased agency revenue by implementing effective sales strategies and coaching team members on best practices.
• Optimized resource allocation by monitoring agent productivity levels and adjusting staffing as needed for maximum efficiency.
• Facilitated open communication channels within the agency environment that promoted collaboration towards shared goals among staff members.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Built a culture of accountability within the organization by establishing clear expectations for individual performance.
• Managed staff performance of staff by proactively addressing deficiencies and training weaknesses.
• Created annual budgets and monthly expenditure reports for different offices and departments.

• Established and maintained successful relationships with patients, families and physicians by utilizing exemplary communication and active listening skills.
• Built a culture of accountability within the organization by establishing clear expectations for individual performance.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Managed staff performance of staff by proactively addressing deficiencies and training weaknesses.
• Approved staff hiring, termination, promotions and department transfers.
• Increased agency revenue by implementing effective sales strategies and coaching team members on best practices.
• Recognized and understood specific stages of dying process, providing comfort-based care during vulnerable times.
• Provided high level of quality, compassionate care to patients and caregivers during each nursing shift.
• Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
• Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
• Launched quality assurance practices for each phase of development
• Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
• Participated in community events to promote services and engage with public.

• Performed real-time chart audits for patients ensuring accuracy and completeness of information while capitalizing on opportunities for process improvement.
• Kept organized records of facility's services and utilization of inpatient beds.
• Created work schedules for multiple shifts to confirm complete floor coverage.
• Communicated with members of medical staff and department heads during weekly update meetings.
• Supervised, directed and motivated high-quality performance from nursing staff.
• Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
• Supervised professional and paraprofessional nursing staff and delegated tasks to maintain continuum of care.
• Evaluated skills of nursing personnel and verified staff certifications for validity.

• Monitored patients' respiratory status and ventilator operation and made adjustments to promote stabilization.
• Explained health care issues and ramifications to patients and families to promote informed medical care choices.
• Maintained respectful treatment environment that honored patients' and families' cultural and religious traditions and preferences.
• Supervised new employees and student nurses to promote adherence to established patient care standards and practices.
• Observed patients' vital signs and administered physician-prescribed medications and treatments.
• Delivered age-appropriate medical care for adult, adolescent and geriatric ICU patients.
• Followed HCA ethical values and principles and adhered to HIPAA medical record regulations to promote patients' privacy.
• Recorded patients' medical status and treatment details in electronic charts to accurately document medical care.
• Coordinated patients' post-discharge treatment plans with physicians and other nurses to promote continuity of medical care.
• Guided and educated patients and caregivers on diagnoses, disease management, preventive measures, medication use and self-care to foster consistency in care administration.
• Conducted patient assessments, recorded vitals and analyzed records and charts to define care requirements.

• Created staff and care schedules for meals, events, bathing, medication distribution and visiting hours.
• Educated families and patients on current facility procedures, medical diagnoses and best courses of action.

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• Hired and trained Number new staff members on facility policies, patient care and medicine distribution.
• Investigated, documented and submitted information to Quality Department about special incidents, events and complaints.
• Increased medication and medical terminology knowledge through research and continuing education.