Brenda Scheck
Spring Hill,FL
Overview
20
20
years of professional experience
Work History
Supervisor
American Polylite
01.2021 - Current
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Gathered, organized and input information into digital database.
- Frequently inspected production area to verify proper equipment operation.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Customer Service Supervisor
Burlington
09.2017 - Current
- Direct cashier coverage and customer flow at the front of lines to ensure efficient service
- Assist management team in communicating promotions and company updates
- Monitor and validate returns, exchanges, check authorizations, voids, and other transactions
- Support training for associates in the areas of customer service and company standards, policies and procedures
- Perform other tasks as assigned by manager from time-to-time
Customer Service Representative
Teletech
03.2017 - 09.2017
- Answer phone calls to assist customer navigate system
- Authenticate customer to ensure confidentiality
- Make changes on membership accordantly with customer needs
- Transfer customer to correct department depending on need for further assistance
- Document every case in case that need follow up
Catering Manager
Compass Group
01.2013 - 01.2017
- Make sure breakfast is ready
- Make sure all customers are satisfied with the service
- Prepare all orders for meetings
- Make sure all orders are in time
- Help to transition between breakfast and lunch
- Download orders online
- Separate orders for the different stations
- Put orders together for delivery
- Organize the cafeteria
- Fill all supplies for the next day
- Help with the weekly inventory
- Help introducing inventory in the system
- Greeting all customers and make sure their visit were pleasant
Manager Finishing and Picking Department
Green Distribution
02.2005 - 12.2012
- Check quality control on the shirts
- Make sure that every order get finished following customer instructions
- Shipped orders in the system
- Send final report of shipped order via email
- Make sure inventory is accurate
- Picked order in the system and enter them on the system
- Prepare payroll
- Check email to follow orders details
- Make sure that stuff make daily production
- Make sure that all counts shipped before the cancel dates
- Send email to customer to confirm address of shipment
- Faxed documents to customer when necessary
- Send via email documents that clients request
- Answer phone calls, and greeting customer when necessary
- Make sure that every order is shipped accordingly with request (FedEx, UPS or ground mail)
- Download the order for picking department
- Make sure have enough inventory for each order
- Make sure every order has been picked physically and on the system accordingly
- Make sure every order is been picked accordingly with schedule to be printed
- Copied, faxed, scanned all office documents according to office procedures
Education
GED diploma -
Silk City
Paterson, NJ01.2013
High School -
Virgen de Fatima
Lima01.1989
Skills
- Bilingual English
- Bilingual Spanish
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Problem solving
- Communication
- Basic keyboard
Relatedexperience
- Customer Service Supervisor, Burlington, 955 W Brandon Blvd, Brandon, FL, 33511, 09/01/17, Present, Direct cashier coverage and customer flow at the front of lines to ensure efficient service, Assist management team in communicating promotions and company updates, Monitor and validate returns, exchanges, check authorizations, voids, and other transactions, Support training for associates in the areas of customer service and company standards, policies and procedures, Perform other tasks as assigned by manager from time-to-time
- Customer Service Representative, Teletech, 1384 Si Bobcook, Melbourne, FL, 32901, 03/01/17, 09/01/17, Answer phone calls to assist customer navigate system, Authenticate customer to ensure confidentiality, Make changes on membership accordingly with customer needs, Transfer customer to correct department depending on need for further assistance, Document every case in case that need follow up
- Catering Manager, Compass Group, 3 Chestnut Ridge Road, Montvale, NJ, 07645, 01/01/13, 01/01/17, Make sure breakfast is ready, Make sure all customers are satisfied with the service, Prepare all orders for meetings, Make sure all orders are in time, Help to transition between breakfast and lunch, Download orders online, Separate orders for the different stations, Put orders together for delivery, Organize the cafeteria, Fill all supplies for the next day, Help with the weekly inventory, Help introducing inventory in the system, Greeting all customers and make sure their visit were pleasant
- Manager Finishing and Picking Department, Green Distribution, 560 Windsor Dr, Secaucus, NJ, 07490, 02/01/05, 12/01/12, Check quality control on the shirts, Make sure that every order gets finished following customer instructions, Shipped orders in the system, Send final report of shipped order via email, Make sure inventory is accurate, Picked order in the system and enter them on the system, Prepare payroll, Check email to follow orders details, Make sure that staff make daily production, Make sure that all counts shipped before the cancel dates, Send email to customer to confirm address of shipment, Faxed documents to customer when necessary, Send via email documents that clients request, Answer phone calls, and greeting customer when necessary, Make sure that every order is shipped accordingly with request (FedEx, UPS or ground mail), Download the order for picking department, Make sure have enough inventory for each order, Make sure every order has been picked physically and on the system accordingly, Make sure every order is being picked accordingly with schedule to be printed, Copied, faxed, scanned all office documents according to office procedures
Languages
Spanish
Native or Bilingual
Timeline
Supervisor
American Polylite
01.2021 - Current
Customer Service Supervisor
Burlington
09.2017 - Current
Customer Service Representative
Teletech
03.2017 - 09.2017
Catering Manager
Compass Group
01.2013 - 01.2017
Manager Finishing and Picking Department
Green Distribution
02.2005 - 12.2012
GED diploma -
Silk City
High School -
Virgen de Fatima
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