Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brenda Schilke

Mequon,WI

Summary

Detail-oriented, highly creative, customer-focused professional with 10+ years of expertise looking for a position where my visitor services, communication and organizational skills can provide positive experiences for the customer and ensure the efficiency of the office.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Membership Manager

MUSEUM OF WISCONSIN ART
WEST BEND, WI
06.2019 - 09.2020
  • Responsible for supporting all functions and needs of membership and development departments, including point of contact for general members, member mailings and events
  • Responsible for helping to organize and run special events such as The Art Ball, Art & Chalk Fest and Exhibition Opening Parties
  • Assisted Development team with creating Member Perk events as well as membership and tour promotion
  • Fulfilled donor benefits, sent event invitations and tracked RSVPs
  • Database Management: assisted in several aspects of the database, including data entry, membership transactions and constituent record maintenance
  • Responsible for writing/mailing renewal notices as well as membership and gift acknowledgement letters
  • Membership Support: served as a contact for general membership correspondence by phone and email providing excellent customer service to members while also anticipating and resolving member concerns
  • Assisted in developing and implementing new strategies for acquisition, retention and upgrades for all membership levels

Member Services

MUSEUM OF WISCONSIN ART
WEST BEND, WI
08.2017 - 06.2019
  • Renew and sell memberships
  • Greet visitors and process donations
  • Answer questions about memberships, the museum as well as the City of West Bend
  • Support Museum staff with projects, directing phone calls, accepting packages and greeting/announcing those arriving for meetings
  • Fill in for guard staff and shop staff for lunch breaks
  • Supporting the museum in various roles for special events

Owner/Manager

PIGMENTS ART STUDIO
CEDARBURG, WI
04.2011 - 04.2015
  • Event Planning - Successfully planned and organized the studio's participation in 11 city festivals
  • Party Planner - Successfully created one of the area's most favorite places for a party giving customers more than 20 different options for celebrations
  • Booked more than 100 parties at the studio
  • Purchasing/Inventory Management - Researched sources, developed relationships with suppliers, organized inventory
  • Marketing - Took photos, designed, wrote and ordered promotional and informational material
  • Used social media, advertising and email for customer outreach
  • Created successful popular web site for the business, including online bookings
  • Class Creator - Designed creative summer art camps (up to 25 different classes) for kids ages 4 and up as well as adult classes throughout the year.

Wedding Coordinator

ADVENT LUTHERAN CHURCH
CEDARBURG, WI
04.2005 - 05.2012
  • Worked with Bride and Groom and their families to plan out their ceremony throughout the months leading up to the event.
  • Conducted the ceremony rehearsal.
  • Ensured all elements of the day ran smoothly including: helping out the florist, signaling the start of the ceremony and ensuring everyone was in their place, recording/running the video camera, securing the church at the end of the event.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Desk Associate

MIRROR IMAGE DANCE ACADEMY
MEQUON, WI
08.2006 - 06.2011
  • Answered phones and assisted callers with inquiries.
  • Established relationships with guests to grow and retain client base.
  • Completed cashier and point of sale operations.
  • Maintained cleanliness of entranceway, lobby and restrooms and studios
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained up to date class schedule and accurate registration count.
  • Recommended classes based on student needs, age and interests.
  • Registered new students.
  • Maintained studio database.
  • Created mailings, and various other administrative projects as tasked.
  • Helped with tasks pertaining to recitals: photo sessions, DVD/photo orders, ticket sales, programs, ushering.
  • Dancewear sales: shoe fittings, apparel and accessory sales, creating/changing out merchandise displays, inventory management

Education

B.A. - Adult And Continuing Education

CONCORDIA UNIVERSITY-WISCONSIN
Mequon, WI

B.A. - Graphic Design/Art History

MOUNT MARY UNIVERSITY

B.A. - English/History

RIPON COLLEGE
Ripon, WI

Skills

  • Member Services
  • Guest Experiences
  • Customer Inquiries
  • Sales Promotion
  • Membership Retention
  • Attentive Service
  • Customer Loyalty
  • Efficient Service
  • Database Maintenance
  • Advertising Campaign Development
  • Promotional Campaigns
  • Creative merchandising

Certification

Blackbaud Altru Management Software for Nonprofits

Timeline

Membership Manager

MUSEUM OF WISCONSIN ART
06.2019 - 09.2020

Member Services

MUSEUM OF WISCONSIN ART
08.2017 - 06.2019

Owner/Manager

PIGMENTS ART STUDIO
04.2011 - 04.2015

Desk Associate

MIRROR IMAGE DANCE ACADEMY
08.2006 - 06.2011

Wedding Coordinator

ADVENT LUTHERAN CHURCH
04.2005 - 05.2012

B.A. - Adult And Continuing Education

CONCORDIA UNIVERSITY-WISCONSIN

B.A. - Graphic Design/Art History

MOUNT MARY UNIVERSITY

B.A. - English/History

RIPON COLLEGE

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Brenda Schilke