Brenda Scott

• End-to-End Order Management: Processed order entries, changes, cancellations, customer pickups, and invoicing support to ensure seamless order fulfillment.
• Supply Chain Coordination: Managed material availability, transportation logistics, and credit coordination to maintain supply chain efficiency.
• Escalation Management: Serve as the primary point of contact for complex customer issues, backorders, and supply chain disruptions.
• Process Optimization: Drive continuous improvement across the order-to-cash lifecycle to reduce manual errors and work effort.
• Systems Integration: Partner with IT to optimize SAP S/4HANA, and EDI transactions.
• Data & KPI Analysis: Develop and monitor customer service KPIs to track operational trends and resolve root causes of errors.
• Cross-Functional Collaboration: Collaborated with Performance, Armex, Armand, and Animal Nutrition businesses to enhance stakeholder engagement.

• Managed purchasing for Food Sciences' ingredient and packaging needs.
• Negotiated supplier pricing, terms, and delivery schedules.
• Reviewed purchase requisitions and approved vendor selections.
• Purchased raw materials and tracked inventory levels for timely production. Purchasing within domestic and international markets.
• Helped develop methods to reduce the impact of price increases on key commodities.

• Purchase surgical supplies and coordinated work orders for critical equipment and calibration repairs.
• Negotiated with vendors to secure timely deliveries for hospital departments.

• Assisted store manager in daily operations to maintain an efficient workflow.
• Coached staff on accountability and sales goals to enhance team performance.
• Resolved customer service issues to ensure satisfaction and loyalty.

Produced specialty coatings, inks, and sealants for diverse applications, ensuring high quality and performance standards.

• Managed purchase orders for ABC commodities across domestic and international markets, streamlining procurement processes and maintaining supplier relationships.

Industrial Thermal management and Electronic enclosure cooling systems.

• Managed purchasing of harnesses and motorized impellers in domestic and international markets, ensuring alignment with project requirements.
• Negotiated pricing and terms with vendors for APW Mclean procurement requirements.

Processed purchase orders required for production and launch site flow.

• Arranged supplies for domestic and international launch sites.
• Supported global aerospace, defense, spacecraft, and advanced technology programs.
• Ensured efficient IT operations to maintain system functionality.