Brenda Seay
Antioch,TN
Summary
Seasoned professional with expertise in operations, organizational management, and regulatory compliance. Implements strategic planning to enhance facility functions and elevate patient services. Proven track record of effective team leadership and operational efficiency over a 30-year career. Decisive and analytical leader committed to optimizing operations, reducing costs, and fostering organizational efficiency through independent decision-making and sound judgment, ultimately driving company success.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Family Support Specialist
Health Connect America
04.2024 - Current
- Demonstrated ability to understand and relate to the emotional and practical needs of diverse families, fostering trust and effective support.
- Skilled in clear, open communication to understand family needs, explain resources, and facilitate cooperation among family members and external support networks.
- Proven ability to assess situations, identify challenges, and develop creative solutions to support families through various issues and crises.
- Maintained detailed case notes documenting client interactions, interventions provided, progress made, and any barriers encountered during service delivery.
Human Resources Coordinator
Ryder Systems
04.2023 - 04.2024
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Maintained human resources information system and kept employee files up to date and accurate.
- Conducted new employee onboarding and provided ongoing orientation training.
- Streamlined HR processes for increased efficiency and reduced administrative workload.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Reviewed human resources paperwork for accuracy and completeness.
- Coordinated and administered employee health insurance and retirement plans.
- Devised hiring and recruitment policies for nationwide employee company.
Human Resources Customer Service Representative
Ryder Systems
09.2021 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Responded to customer requests for products, services, and company information.
Human Resources Specialist
WellCare
01.2018 - 04.2023
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Assisted employees in resolving conflicts through mediation services, leading to improved working relationships among team members.
- Collaborated with department managers to identify staffing needs and create strategic recruiting plans.
- Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Developed performance management systems that allowed for accurate tracking of employee progress and goal achievement.
Human Resources Manager
Charter Corporation
06.2003 - 01.2015
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Optimized payroll processing procedures for accuracy and timeliness using advanced software solutions.
- Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
Education
Master of Science - Business Administration and Management
Tennessee State University
Nashville, TN12.2026
Bachelor of Arts - Human Resources Management
Trevecca Nazarene University
Nashville, TN08.1999
Skills
- Microsoft Office
- Office Management
- Instructional Support
- Skills Strategies
- Positive Reinforcement Methods
- Teaching and Instruction
- Office Administration
- Customer Service
- HIPAA compliance
- Insurance verification
- Patient confidentiality
- Call center experience
Certification
- BLS, CBAP
- Basic Life Skills
- CBAP - Certified Business Analysis Professional
Affiliations
- RedHat Society
- Elks
- Order of Eastern Stars - Charity Chapter #815 Nashville, TN
- Big Sister/Mentor (2 years) at Cockrill Elementary: I had an individual that I tutored and one that I would visit with and take on fun activities such as to the park, lunch, etc. for help with social interaction.
- Advisor/Overseer – Modern Free Masons AASRFM
- (2007-2013)
- Ray of Sunshine Field of Moral Court #1362 (ages 5-12) taught morals, self-worth, independence, how not to be a bully, and how to recognize when you are being bullied. Taught how to act in a group setting.
- New Generation YES Court #3004 (ages 13-17) was taught how to dress for success and how to communicate properly. Taught how to fill out a job application and conducted mock interviews. Shared money management skills. Taught the importance of securing your personal information. Taught morals and self-worth, communication, and phone etiquette skills.
Timeline
Family Support Specialist
Health Connect America
04.2024 - Current
Human Resources Coordinator
Ryder Systems
04.2023 - 04.2024
Human Resources Customer Service Representative
Ryder Systems
09.2021 - 04.2023
Human Resources Specialist
WellCare
01.2018 - 04.2023
Human Resources Manager
Charter Corporation
06.2003 - 01.2015
Bachelor of Arts - Human Resources Management
Trevecca Nazarene University
Master of Science - Business Administration and Management
Tennessee State University
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