Brenda Segovia
Indianapolis,US
Summary
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
9
9
years of professional experience
Work History
Case Aide
NYAP
02.2025 - Current
- Conducted mandatory job training and life skill classes to assist clients receiving specific benefits.
- Provided on-going support to resource parents through coaching and crisis intervention techniques.
- Collaborated with case managers and community partners to deliver effective treatment and case collaboration.
- Interviewed clients and verified all information provided to determine eligibility for assistance.
Bilingual CSR
Bolt
12.2021 - 07.2022
- Provide assistance for customers with special billing requests.
- Perform administrative tasks, such as maintaining records and handling policy renewals.
- Customize insurance programs to suit individual customers, often covering a variety of risks.
- Client Relations Management
Office Manager
Burns Family Insurance
08.2016 - 12.2021
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
- Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
- Recruit, interview, and select employees.
- Complete work schedules, manage calendars, and arrange appointments.
Education
Bachelor of Science - Psychology
Purdue Global University
Fort Wayne, IN08-2026
High School Diploma -
Cathedral High School
Indianapolis, IN05.2015
Skills
- Client assessment
- Case planning
- Youth development
- Records management
- Confidentiality practices
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Limited Working
Timeline
Case Aide
NYAP
02.2025 - Current
Bilingual CSR
Bolt
12.2021 - 07.2022
Office Manager
Burns Family Insurance
08.2016 - 12.2021
Bachelor of Science - Psychology
Purdue Global University
High School Diploma -
Cathedral High School
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