Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Brenda Shadden

Wagoner,OK

Summary

I have been in the people business for over 45 years. I love working with the public, I have a given talent of never meeting a stranger. I am driven and highly motivated to get the results a company is looking, while keeping the customer top of mind and the end result a win for both customer and company. Customer-oriented General Manager with 35 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Determined Route sales manager with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success.

Overview

40
years of professional experience

Work History

Flynn Restaurant Group

General Manager
08.2020 - 05.2022

Job overview

  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.

Switchgrass LLC

General Manager
09.2017 - 08.2020

Job overview

  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Reduced corporate risk by managing shrink processes and controlling inventory levels.
  • Developed effective business plans to align strategic decisions with long-term objectives.

McDonald's Restaurant

General Manager
11.2010 - 07.2018

Job overview

  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Reduced corporate risk by managing shrink processes and controlling inventory levels.

Dino's Bait Shop

Owner/Operator
08.2003 - 11.2014

Job overview

  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Reconciled daily sales, returns and financial reports in QuickBooks.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
  • Optimized team hiring, training and performance.
  • Maintained up-to-date administrative records to monitor operational conditions.

Start-Rite-Auto-Electric

Route Sales Representative
04.1985 - 02.2002

Job overview

  • Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
  • Managed product transitions from warehouse to customer site, loading and unloading in alignment with specifications.
  • Immediately addressed problems with customers to promote speedy resolution.
  • Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
  • Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
  • Boosted revenues by upselling and cross-selling products to new and established customers.
  • Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
  • Maintained positive relationships with customers through [Type of Skill] and [Type of Skill].
  • Displayed products properly at customer sites and according to company specifications and policies.
  • Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
  • Processed payments, made change and provided receipts.
  • Generated leads and cold called customers each week to set up appointments and bring in new business.
  • Communicated regularly with [Job title] for delivery route details and changes.
  • Handled customer concerns and issues effectively by [Action].

Education

Southwestern Illinois College
Belleville, IL

No Degree from Basics

Hamberger University
Overbrook Il

Associate Business Management from Business Administration And Management
08.2014

Achille High School
Achille, OK

High School Diploma
05.1989

Skills

  • Finance and Accounting Oversight
  • Microsoft Project
  • Delphi Technology
  • Customer Service
  • Project Management
  • Problem Anticipation and Resolution
  • Sales Promotion
  • Business Management Principles
  • Microsoft Excel
  • Records Organization and Management
  • Business Leadership
  • Financial Statement Review
  • Sales Tracking
  • Intuit QuickBooks
  • Microsoft Visual Basic
  • Google Analytics
  • Focus and Follow-Through
  • Microsoft Internet Explorer
  • Microsoft SharePoint
  • Microsoft Windows
  • Tax Software
  • Hiring and Onboarding
  • Department Oversight
  • Microsoft Outlook
  • Human Resources Oversight
  • Cost Management
  • Financial Management
  • Supplier Monitoring
  • Management Team-Building
  • Google Drive
  • YouTube
  • McAfee
  • Facebook
  • SAP

Timeline

General Manager

Flynn Restaurant Group
08.2020 - 05.2022

General Manager

Switchgrass LLC
09.2017 - 08.2020

General Manager

McDonald's Restaurant
11.2010 - 07.2018

Owner/Operator

Dino's Bait Shop
08.2003 - 11.2014

Route Sales Representative

Start-Rite-Auto-Electric
04.1985 - 02.2002

Southwestern Illinois College

No Degree from Basics

Hamberger University

Associate Business Management from Business Administration And Management

Achille High School

High School Diploma

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Brenda Shadden