Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

BRENDA SHARLEIN

Las Vegas,NV

Summary

Reliable Group Facilitator known for being a capable, well-trained professional. A compassionate leader and ultimate team-driven employee with undeniable interpersonal skills. Pursuing a new role where hard work and dedication will be highly valued. Empathetic with more than 2+ years working as a Group Facilitator for a Non Profit organization. Highly polished and professional and promoting integrity and relationship-building talents.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Group Facilitator

CRI-Help Inc.
09.2020 - 07.2023
  • Prepared and led support groups for clients.
  • Individual one on one counseling sessions with clients.
  • Maintained positive, comforting environment that felt safe and inviting to clients.
  • Developed open rapport with patients, encouraging sharing of questions and concerns.
  • Documentation through LA County online server
  • Oversaw support groups for 75-100 clients suffering from alcohol and substance abuse disorders.
  • Educated in various types of techniques and skills to better understand people from diverse walks of life and cultures.
  • Provided specialty groups for mature persons relapse prevention, 12 Step Facilitation, CBT, Process groups, Grief group, & Music Therapy.
  • Experienced with both NA and AA.

Receptionist

CRI-Help Inc.
03.2020 - 08.2020
  • Answered phone promptly and directed incoming calls to correct offices.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Trained workers to work front reception area.
  • Responded to inquiries from callers seeking information.

Manager/Server

Jinky's Cafe
09.2014 - 07.2020
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Managed ordering process with venders and oversaw all purchasing activities.
  • Oversaw day to day financial activities of business
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Kept register accurate through correct billing, payment processing, and cash management practices.

Education

No Degree - Addiction Studies

Pierce College
Woodland Hills, Ca
12.2023

Skills

  • Possess ability to perform essential functions of job and be ultimate team player while maintaining strong work ethic
  • Micros, Windows, Word, Excel, Adobe Acrobat, Outlook, Kipu and Sage for documentation management, Zoom, Social Media Platforms, Video Proficient, Digital Content Creation
  • Functions effectively in fast paced, constantly changing environment
  • Group and Individual Care
  • Curriculum Development
  • Meeting Facilitation
  • Professional Relationships
  • Verbal and Written Communication

Certification

  • LGBTQIA+ Training -March 8,2023
  • Harm Reduction/Mat 101 Training- April 27,2023
  • First Aid CPR AED- March 2024

Timeline

Group Facilitator

CRI-Help Inc.
09.2020 - 07.2023

Receptionist

CRI-Help Inc.
03.2020 - 08.2020

Manager/Server

Jinky's Cafe
09.2014 - 07.2020

No Degree - Addiction Studies

Pierce College

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BRENDA SHARLEIN