Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Brenda Shelton

Indianapolis,IN

Summary

Energetic and enthusiastic customer service/insurance professional motivated to succeed in fast-paced and deadline-driven environment. Comprehensive knowledge of claims adjustments with special knowledge of auto appraisals and CCC pathways estimations.

Overview

24
24
years of professional experience

Work History

Senior Claims Analyst

Odyssey Reinsurance
Indianapolis, IN
06.2015 - 04.2024
  • Interpreted insurance policies, endorsements and riders to identify coverage limits and exclusions.
  • Assessed damages incurred and negotiated settlements with claimants in accordance with company guidelines.
  • Resolved complex claim issues by examining evidence, analyzing legal documents, and conducting investigations.
  • Maintained accurate records of all claims activities for audit purposes.
  • Developed strategies to reduce the cost of claims while maintaining high standards of service quality.
  • Developed business relationships with clients to ensure satisfaction with services provided.
  • Participated in training sessions designed to improve knowledge base regarding insurance products.
  • Performed administrative tasks such as filing paperwork, responding to emails and calls.
  • Followed all company procedures to keep data confidential.

Claims Adjuster

Baldwin & Lyons Inc.
Indianapolis, IN
07.2010 - 03.2018
  • Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
  • Interpreted policy language to determine coverage for insureds under various lines of business.
  • Analyzed facts of loss including photographs, diagrams and other evidence to identify potential sources of recovery.
  • Determined reserves for each claim based on estimated costs of settlement or defense.
  • Developed relationships with attorneys, experts and vendors in order to ensure prompt service when necessary.
  • Maintained accurate documentation of all claim activity within designated system.
  • Utilized computer systems such as Microsoft Office Suite and specialized software programs used by the company.
  • Adhered strictly to departmental guidelines; ensured that all activities were compliant with applicable state laws.
  • Attended continuing education classes in order to stay abreast of changes in industry standards.
  • Performed special projects upon request from management; completed tasks efficiently while meeting deadlines.

Adminstrative Assistant

Integrity Inc.
Indianapolis, IN
09.2000 - 07.2010
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Processed invoices for payment using accounting software applications.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Scheduled appointments between clients and customers and internal staff members.
  • Answered questions from customers regarding products and services offered by the company.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Provided secretarial and office management support while building cooperative working relationships.

Education

High School Diploma -

Franklin Central High School
Indianapolis, IN
05-1982

Skills

  • Claims history analysis
  • File and Record Management
  • Property Damage Assessment
  • Liability Determination
  • Coverage Assessment
  • Policy investigations
  • Claims Processing
  • Title Examination
  • Claims Evaluation
  • Reliability
  • Organizational Skills

Affiliations

  • I enjoy gardening, canoeing, bicycle riding and spending time with family & friends.

Timeline

Senior Claims Analyst

Odyssey Reinsurance
06.2015 - 04.2024

Claims Adjuster

Baldwin & Lyons Inc.
07.2010 - 03.2018

Adminstrative Assistant

Integrity Inc.
09.2000 - 07.2010

High School Diploma -

Franklin Central High School

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Brenda Shelton