Summary
Overview
Work History
Education
Skills
Languages
Timeline
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BRENDA SIERRA

Orlando,FL

Summary

Administration Professional with 15 + years of experience in Customer Service. A professional with exemplary work ethics,attendance, punctuality,and reability resulting with promotions. Excellent time management skills and ability to multi-task and prioritize work. Offers strong background in customer relations and communication. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful Office setting.

Overview

16
16
years of professional experience

Work History

Lead Front Desk Coordinator

Upperline Health
06.2019 - Current
  • Enhanced guest satisfaction by efficiently managing check-ins and check-outs, addressing inquiries, and resolving issues promptly.
  • Enhanced patient care by efficiently coordinating medical services and streamlining communication between healthcare professionals.
  • Reduced appointment wait times for patients by effectively managing schedules and optimizing appointment bookings.
  • Streamlined front desk processes for improved efficiency and productivity through effective organization and communication.
  • Boosted team performance by providing ongoing training and support to front desk staff, fostering a positive work environment.
  • Managed inventory of office supplies and equipment necessary for daily operations while keeping costs within allotted budget parameters.
  • Enhanced patient satisfaction with timely coordination of referrals and appointments.
  • Streamlined referral process by implementing efficient tracking and communication systems.

Restaurant Manager

Dunking Donuts
08.2008 - 05.2018
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Processed new shipments and incoming inventory and checked vendor list for accurate inventory reporting.
  • Streamlined recruiting and hiring process by directing interviews, applicant screening and reference verifications.

Education

No Degree - Front Office Medical Assist & Medical Billing Code

Florida Career College - Miami
Orlando, FL

High School Diploma -

Escuela Virtual De Puerto Rico
PUERTO RICO
05.2017

Skills

  • Medical Terminology
  • Medical Records
  • Healthcare Billing Familiarity
  • ICD-10 Coding Skills
  • EHR Software Navigation
  • Bi-Lingual
  • Data entry
  • Appointment scheduling
  • Intergy, microsoft EHR, Athena,Outlook,Exel,Word

Languages

Spanish
Full Professional
English
Professional Working

Timeline

Lead Front Desk Coordinator

Upperline Health
06.2019 - Current

Restaurant Manager

Dunking Donuts
08.2008 - 05.2018

No Degree - Front Office Medical Assist & Medical Billing Code

Florida Career College - Miami

High School Diploma -

Escuela Virtual De Puerto Rico

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BRENDA SIERRA