Brenda Silva
East Stroudsburg,PA
Summary
Adaptable, hardworking individual dedicated to providing first-rate attention to client needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
PA Treatment & Healing (PATH)
East Stroudsburg, PA
05.2022 - Current
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled sensitive information in a confidential manner.
- Handled diverse program billing responsibilities.
Restaurant Hostess
Triplets Diner
East Stroudsburg, PA
06.2021 - Current
- Took orders from customers accurately and in a timely manner.
- Handled money and card transactions accurately while following company procedures.
- Delivered food orders promptly and courteously.
- Upheld high standards of sanitation in accordance with health department regulations.
Manager
Friendly's
E Stroudsburg, PA
06.2016 - 03.2018
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Managed shifts and provided assistance to associates requiring additional support; efficiently resolved customer complaints by offering appropriate solutions
Medical Assistant / Receptionist
Medical Specialty Associates
Fair Lawn, NJ
06.2010 - 11.2013
- Provided support with front desk duties such as checking in patients, collecting copayments and deductibles, answering phones.
- Maintained accurate medical records including filing, retrieving, scanning, copying and faxing documents as requested by physicians or staff members.
- Performed administrative functions such as data entry into electronic health record system or other software programs.
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
Receptionist / Case Manager
Peter N Davis & Associates
Paterson, NJ
07.2009 - 06.2010
- Collaborated with other service providers to ensure continuity of care for clients.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
Education
High School Diploma -
John F. Kennedy High School
Skills
- Strategic Planning
- Business Administration
- Workforce Management
- Financial Management
- Policy Implementation
- Contract Management
- Expense Tracking
- Safe Food Handling
- Guest Engagement
- Positive and professional
- Cash Handling
- Quality Control
- Guest Relations Management
- Point of Sale (POS) system operations
- Medical Billing
- Patient-focused care
- HIPAA Compliance
Certification
- CPR Certification
- Safety Crisis Management
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Front Desk Receptionist
PA Treatment & Healing (PATH)
05.2022 - Current
Restaurant Hostess
Triplets Diner
06.2021 - Current
Manager
Friendly's
06.2016 - 03.2018
Medical Assistant / Receptionist
Medical Specialty Associates
06.2010 - 11.2013
Receptionist / Case Manager
Peter N Davis & Associates
07.2009 - 06.2010
High School Diploma -
John F. Kennedy High School
- CPR Certification
- Safety Crisis Management
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