Summary
Overview
Work History
Education
Skills
Timeline
Cashier

Brenda Simpich

Glendale,AZ

Summary

Dynamic leader and skilled trainer with a proven track record at McDonald's, enhancing team performance and customer satisfaction through comprehensive training programs and effective mentorship. Expert in food safety and sanitation, with a knack for developing engaging training materials and fostering a culture of continuous improvement. Achieved a significant increase in employee retention by promoting a collaborative work environment.

Overview

2026
2026
years of professional experience

Work History

Crew Trainer

McDonald's
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Collaborated with management to identify areas of improvement and develop comprehensive training programs.
  • Maintained current knowledge of all team position requirements.
  • Evaluated crew members'' progress and provided constructive feedback for continuous development.
  • Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.
  • Organized cross-training initiatives to promote versatility among team members and enhance overall productivity levels.
  • Assisted in the development of standard operating procedures, ensuring consistency across all tasks performed by the crew.
  • Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
  • Documented training and progress on database to enable tracking history and maintain accurate records.
  • Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
  • Facilitated open communication between crew members, promoting teamwork and collaboration.
  • Reduced employee turnover by fostering a supportive and engaging learning environment.
  • Tailored training programs to meet unique needs of each crew member, promoting culture of continuous learning.
  • Adapted training content to reflect changes in company policies and industry standards, ensuring that crew members are always up-to-date.
  • Reduced training time without compromising quality by optimizing training curriculum and delivery methods.
  • Conducted hands-on demonstrations to teach new recruits proper use of equipment, enhancing safety and efficiency.
  • Guided new trainers in developing effective training strategies, contributing to overall improvement of training program.
  • Improved team cohesion with organization of regular communication workshops, fostering better teamwork and understanding.
  • Assessed training needs through regular observation and feedback collection, ensuring relevant and impactful learning experiences.
  • Streamlined onboarding process for new hires, reducing time to full productivity.
  • Implemented mentorship program to support continuous professional development among crew members.
  • Monitored and evaluated performance of crew members, providing constructive feedback to facilitate growth.
  • Promoted culture of safety by conducting regular safety drills and ensuring adherence to health and safety guidelines.
  • Boosted customer satisfaction ratings by implementing effective communication techniques within crew.
  • Developed comprehensive training manuals to streamline onboarding process for new crew members.
  • Enhanced operational efficiency by training crew members on best practices for inventory management.
  • Streamlined training process by introducing innovative teaching tools, making learning more accessible for all crew members.
  • Improved employee satisfaction with regular feedback sessions and tailored coaching.
  • Initiated weekly review meetings to assess progress and address any areas for improvement, ensuring high-quality service.
  • Encouraged customer-first mindset among crew members, leading to notable improvements in service delivery.
  • Fostered positive work environment, leading to increase in crew morale and productivity.
  • Provided coaching and mentoring to employees.
  • Established and maintained quality control standards.
  • Trained and mentored Number new personnel hired to fulfill various roles.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Developed job-specific competencies and performance standards.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Utilized variety of instructional design methodologies to create effective learning experiences.
  • Developed and executed performance management programs to increase employee engagement and productivity.
  • Developed and implemented successful onboarding program.
  • Built and maintained professional relationships with vendors and suppliers.
  • Facilitated virtual, in-person and blended learning sessions.
  • Created and oversaw Type training programs for operations.
  • Worked with vendors to customize courseware to accommodate business needs.
  • Wrote training manuals for Type employees and Type positions according to strict company guidelines and Type protocols.
  • Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring Number%.
  • Wrote contracts for company employees, working towards satisfactory agreement between executives, employees and personal goals.
  • Designed and delivered web-based, self-directed learning materials.
  • Used Software to design training for Type employees and increase company retention and productivity rates Number%.
  • Developed lesson plans, instructional materials and written practice tests for Type and Type training courses.

Crew Member

Wendy's
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Stocked shelves to organize aisles in assigned department.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
  • Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
  • Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
  • Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
  • Streamlined drive-thru operations, significantly reducing wait times for customers.
  • Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
  • Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
  • Enhanced team efficiency by consistently preparing workstations before peak hours.
  • Increased sales of promotional items by effectively communicating benefits and specials to customers.
  • Improved team morale, leading to increased productivity and reduced turnover.
  • Assisted in menu development by providing feedback on popular items and customer preferences.
  • Ensured food safety by rigorously adhering to sanitation standards during food preparation.
  • Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
  • Contributed to inventory management, minimizing food waste and controlling costs.
  • Enhanced customer experiences by quickly addressing and resolving complaints.
  • Boosted repeat customer rates by providing friendly and engaging service.
  • Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
  • Reduced operational costs by efficiently managing resources and reducing unnecessary expenses.
  • Fostered positive team environment by assisting coworkers during rush periods.
  • Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
  • Maintained cleanliness and organization of dining area, leading to improved customer experiences.
  • Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
  • Increased customer satisfaction with prompt and accurate order taking.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Accurately operated cash register to process customer payments.
  • Supported training of new crew members, leading to more efficient onboarding process.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Brewed coffee and tea and changed out drink station syrups.
  • Completed milkshakes and ice cream desserts for customers.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Prepared salads, soups and sandwiches for customers.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Observed customer purchases in line and differentiated between standard portions.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.

Cashier

Dollar Tree Stores
02.2020 - 12.2025

Crew Member

Taco Bell Restaurant
09.2016 - 10.2017
  • Implemented cost-saving initiatives by identifying areas for improvement in operational efficiency while maintaining overall stand quality standards.
  • Streamlined scheduling processes to optimize staffing levels during peak hours, minimizing wait times for customers.
  • Increased customer satisfaction by implementing efficient service strategies and providing exceptional customer experiences.
  • Handled cash transactions accurately, balancing daily sales reports and preventing discrepancies in financial records.
  • Cultivated a loyal customer base through consistent delivery of high-quality products paired with friendly service interactions from staff members.
  • Ensured compliance with all applicable laws and regulations pertaining to food safety, employee rights, and business operations within the stand manager role.
  • Evaluated employee performance through regular assessments, providing constructive feedback for continuous improvement opportunities.
  • Developed training programs for new employees, improving overall staff performance and reducing turnover rates.
  • Maintained high standards of cleanliness and organization throughout the stand, complying with health regulations and promoting a positive work environment.
  • Managed daily operations, ensuring smooth workflow and timely completion of tasks to maintain a well-functioning stand.
  • Conducted regular equipment maintenance checks to minimize downtime due to repairs or malfunctions in the stand''s operation systems.
  • Achieved revenue growth by creating enticing menu items that catered to diverse customer preferences.
  • Monitored market trends and competitor strategies to stay ahead of industry changes, making necessary adjustments to remain competitive.
  • Implemented inventory control procedures, reducing waste and ensuring optimal product availability for customers.
  • Resolved customer complaints promptly, maintaining professionalism while addressing concerns in an empathetic manner.
  • Optimized supply chain management by establishing efficient ordering systems that minimized stock shortages or excess inventory issues.
  • Enhanced employee morale by fostering a supportive work culture that prioritized teamwork, open communication, and mutual respect.
  • Established strong vendor relationships, negotiating favorable pricing terms to reduce costs and increase profitability.
  • Coordinated concession team, food preparation, and storeroom operations.
  • Participated in menu planning and food production, properly handling food surpluses and cost control.
  • Supervised food and beverage personnel, evaluating performance and recommending improvements.
  • Analyzed and controlled inventory, working with suppliers to secure cost-effective contracts.
  • Purchased food items, supplies and equipment in alignment with strict budgets.
  • Administered payroll for Number team members and addressed discrepancies in compensation.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Stand Manager

Aramark/Coors Field Stadium
02.2012 - 02.2017
  • Implemented cost-saving initiatives by identifying areas for improvement in operational efficiency while maintaining overall stand quality standards.
  • Streamlined scheduling processes to optimize staffing levels during peak hours, minimizing wait times for customers.
  • Increased customer satisfaction by implementing efficient service strategies and providing exceptional customer experiences.
  • Handled cash transactions accurately, balancing daily sales reports and preventing discrepancies in financial records.
  • Cultivated a loyal customer base through consistent delivery of high-quality products paired with friendly service interactions from staff members.
  • Ensured compliance with all applicable laws and regulations pertaining to food safety, employee rights, and business operations within the stand manager role.
  • Evaluated employee performance through regular assessments, providing constructive feedback for continuous improvement opportunities.
  • Developed training programs for new employees, improving overall staff performance and reducing turnover rates.
  • Maintained high standards of cleanliness and organization throughout the stand, complying with health regulations and promoting a positive work environment.
  • Managed daily operations, ensuring smooth workflow and timely completion of tasks to maintain a well-functioning stand.
  • Conducted regular equipment maintenance checks to minimize downtime due to repairs or malfunctions in the stand''s operation systems.
  • Achieved revenue growth by creating enticing menu items that catered to diverse customer preferences.
  • Monitored market trends and competitor strategies to stay ahead of industry changes, making necessary adjustments to remain competitive.
  • Implemented inventory control procedures, reducing waste and ensuring optimal product availability for customers.
  • Resolved customer complaints promptly, maintaining professionalism while addressing concerns in an empathetic manner.
  • Optimized supply chain management by establishing efficient ordering systems that minimized stock shortages or excess inventory issues.
  • Enhanced employee morale by fostering a supportive work culture that prioritized teamwork, open communication, and mutual respect.
  • Established strong vendor relationships, negotiating favorable pricing terms to reduce costs and increase profitability.
  • Coordinated concession team, food preparation, and storeroom operations.
  • Participated in menu planning and food production, properly handling food surpluses and cost control.
  • Supervised food and beverage personnel, evaluating performance and recommending improvements.
  • Analyzed and controlled inventory, working with suppliers to secure cost-effective contracts.
  • Purchased food items, supplies and equipment in alignment with strict budgets.
  • Administered payroll for Number team members and addressed discrepancies in compensation.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

Cosmetology - Beauty School

Cerritos College
Norwalk, CA
08.1994

Cosmetology - Cosmetology

Saint Paul College
Saint Paul, MN
08.1992

Associate Of Arts - Arts

Coronado High School
Colorado Springs, CO
03.1984

Skills

  • Team leadership and supervision
  • Food safety understanding
  • Cleaning and sanitation
  • Staff education and training
  • Sanitation and cleaning
  • Opening and closing procedures
  • Mentorship
  • Complaint resolution
  • Conflict resolution techniques
  • Processing payments
  • Sales expertise
  • Telemarketing expertise
  • Training assessment
  • Training documentation
  • Training program coordination
  • Employee engagement
  • POS system instruction
  • Employee incentive programs
  • Opening and closing processes
  • Staff Development
  • Training material development

Timeline

Cashier

Dollar Tree Stores
02.2020 - 12.2025

Crew Member

Taco Bell Restaurant
09.2016 - 10.2017

Stand Manager

Aramark/Coors Field Stadium
02.2012 - 02.2017

Crew Trainer

McDonald's

Crew Member

Wendy's

Cosmetology - Beauty School

Cerritos College

Cosmetology - Cosmetology

Saint Paul College

Associate Of Arts - Arts

Coronado High School

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Brenda Simpich