Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brenda SLOAN

Lancaster Texas,TX

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Proficient management delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Dedicated Collection professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Adept individual with more than 20 years working as Manager . Determined and experienced in mentoring and challenging team members to meet and exceed company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

13
13
years of professional experience

Work History

Receptionist Manager

Haute Pink $50 Sew-in Services
03.2016 - Current
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Greeted customers and visitors in-person and via telephone calls.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Acted as first point of contact and set appointments for prospective clients.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Scheduled office meetings and client appointments for staff teams.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Ordered and distributed office supplies, , saving on fixed office budget.

Account Manager

Santander Consumer USA
04.2014 - 03.2016
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Oversaw new business development and customer servicing.
  • Liaised between account holders and various departments.
  • Consistently achieved top ranking in revenue and profit growth.
  • Provided servicing, management and retention of Accounts.
  • Utilized to track customer information and drive purchases of new.
  • Informed customers of promotions to increase sales productivity and volume.
  • Exceptional computer skills.
  • Completed daily outbound calls, up to 300 hours per day.
  • Contributed to event marketing, sales and brand promotion for.
  • Achieved 90% of goal through suggestive selling and upselling.

Account Manager

Citibank
01.2010 - 02.2014
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Collaborated on collection and dispute resolution issues.
  • Monitored accounts receivable aging and worked with various areas to address business needs.
  • Prepared accounts receivable-related journal entries for accounting month-end close.
  • Entered client details and notes into system for interdepartmental access and review.
  • Processed debtor payments and updated accounts to reflect new balance.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
  • Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
  • Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
  • Initiated repossession process or service disconnection upon failure of other collection methods.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Educated clients on new Product or service and updated account information to maintain high standards of client service.
  • Managed 300 accounts by reviewing and mitigating discrepancies and collaborating with account holders.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Oversaw new business development and customer servicing.
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Listened attentively to client feedback and worked with product development team to introduce new services.
  • Educated clients on new and updated account information.
  • Managed 300 accounts by reviewing and mitigating discrepancies and collaborating with account holders.

Education

High School Diploma -

Harleton High School
Harleton, TX

Skills

  • Mind Manager
  • Clerical Support
  • Office Organization
  • Salon Maintenance
  • Client Observations
  • Data Communications
  • Microsoft Office
  • Interview Conduction
  • Inquiry Requests
  • Personnel Needs Assessments
  • Electronic Filing System
  • Set Goals
  • Customer Satisfaction Evaluation
  • Train Staff
  • Hiring and Terminations
  • Document Review
  • Sensitive Document Disposal

Timeline

Receptionist Manager

Haute Pink $50 Sew-in Services
03.2016 - Current

Account Manager

Santander Consumer USA
04.2014 - 03.2016

Account Manager

Citibank
01.2010 - 02.2014

High School Diploma -

Harleton High School
Brenda SLOAN