Summary
Overview
Work History
Education
Skills
Timeline
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Brenda Smith

Brenda Smith

CRA
Lake Forest,CA

Summary

Knowledgeable and dedicated customer service professional with shadowing experience in clinical trail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Expert Solar Sales Consultant with strong understanding of acceptable energy standards for lowering resource use and costs. Skilled in delivering creative and unique solutions to help companies increase efficiency while reducing energy consumption. Operates equipment and tools to promote product line.

Overview

18
18
years of professional experience

Work History

Solar Sales Representative

SunPower
03.2020 - 01.2023
  • Prepared analyses of customer's current and projected electrical usage, demonstrating financial return on investment via new system introduction.
  • Created sales and marketing tools, growing clientele and generating quality sales leads.
  • Mentored new sales team to surpass goals in alignment with brand standards.
  • Developed strategic and tactical sales plans to structure new statewide initiatives, growing market share over company expectations.
  • Generated solar energy customer leads to develop new accounts.
  • Prepared or reviewed detailed design drawings, specifications or lists related to solar installations.
  • Maintained currency on changing industry conditions and product advancements through training workshops and conferences.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Produced quotes, proposals and contracts as part of sales process.
  • Discussed solar benefits with customers and drew comparisons with power company rates and drawbacks.

Clinical Research Associate

Parexel
10.2015 - 03.2021
  • Coordinated and scheduled protocol-related visits and required testing to demonstrate vigilance in patient safety, protocol compliance and data quality.
  • Collaborated with clinical study site and sponsor to troubleshoot and provide solutions to study-related issues.
  • Adhered to procedures, practices and regulatory requirements to maintain health, safety and environmental compliance.
  • Observed clinical studies and assessed health outcomes in groups of participants to support research plan.
  • Conducted over 30 research subjects and monitored progress, answered questions and provided guidance during course of clinical study

CCA

United States Postal Service, USPS
10.2018 - 01.2019
  • Planned and cased mail in sequence of delivery for designated route.
  • Engaged customers with pleasant demeanor and offered to help with mail-related issues.
  • Distributed mail on foot to residences and businesses, delivering to approximately 200+ customers per shift.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.

Customer Care Representative

Sentara Norfolk General Hospital
03.2015 - 11.2016
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Helped large volume of customers ranging from 300+ every day with positive attitude and focus on customer satisfaction.
  • Logged call information and solutions provided into internal database.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
  • Assisted call-in customers with questions and orders

Customer Service Associate

Amazon
01.2013 - 03.2015
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates increasing sales by 30%.

CASHIER

Vons Grocery Store
10.2008 - 09.2014
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Helped more than 200 customers complete purchases, locate items and join reward programs.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Lifted up to 45 pounds at once and used forklift to move heavier loads

Education

Bachelor of Science - Biology

Old Dominion University
Norfolk, VA
06.2020

Associate of Science - Biology

Tidewater Community College
Norfolk, VA
06.2016

Skills

  • Excellent written and verbal communication skills
  • Proficient in MS Word, MS Excel and PowerPoint
  • Detailed oriented
  • Good Clinical Practices
  • Cross-Functional collaboration
  • Clinical trial startup and operations
  • Vendor management
  • Customer Accounts Management
  • Effective Customer Communication
  • Customer Support
  • Energy Efficiency
  • Service Quality

Timeline

Solar Sales Representative

SunPower
03.2020 - 01.2023

CCA

United States Postal Service, USPS
10.2018 - 01.2019

Clinical Research Associate

Parexel
10.2015 - 03.2021

Customer Care Representative

Sentara Norfolk General Hospital
03.2015 - 11.2016

Customer Service Associate

Amazon
01.2013 - 03.2015

CASHIER

Vons Grocery Store
10.2008 - 09.2014

Bachelor of Science - Biology

Old Dominion University

Associate of Science - Biology

Tidewater Community College

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Brenda Smith CRA