Brenda Smith
Summary
The objective is to obtain and maintain a full-time position that provides professional challenges and requires the use of interpersonal skills, excellent time management, and problem-solving capabilities. An experienced support eligibility specialist with extensive experience engaging in applications and providing exceptional customer service. Professional with the ability to maintain accurate records, schedule appointments, and perform various administrative duties. Highly organized and dependable candidate who can manage multiple priorities with a positive attitude. I must take on additional responsibilities to achieve the goals of the team. An efficient multi-tasker with excellent problem-solving skills, the candidate will be able to quickly identify and resolve customer issues, as well as provide guidance and support throughout the application process. The interpersonal skills to work with customers in a friendly and professional manner, as well as the organizational skills to handle large volumes of paperwork accurately and promptly. As a candidate with these skills, you will be able to take on additional responsibilities and provide valuable assistance to the team in meeting its goals.
Overview
35
35
years of professional experience
Work History
Income Maintenance Work
Action Group Staffing-Wilson County DSS
08.2023 - Current
- Responsible for Assessment, Overseeing Incoming Calls, Documents, Determine eligibility clients.
- Determined if applicants met eligibility for public assistance programs.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
Manager/Owner
Prestige Tax & Bookkeeping Services
01.2008 - Current
- Overseeing Multifaceted Tasks Aligned with Managing a Tax Office, Supervise a Staff of Certified Tax Preparers, Interacts With the State of North Carolina's Tax Office.
Secretary's Assistant
Phillips Healthcare
07.2017 - 07.2023
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Created and updated records and files to maintain document compliance.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
General Manager
Speedway
05.2011 - 06.2017
- Managed Daily Operations, Exceeded Sales and Profit Goals, Confirmed Balanced Cashier's Registers, Executed Theft Prevention Measures, Controlled Inventory, Safeguarded Wholesome Working Environment, Managed Disciplinary Complications, Assured Business Protocols Conformity.
Secretary
Jenkins Realty
01.2012 - 01.2016
- Prepared Contracts and Other Related Documents, Handled Tenants Scheduled Rental Transactions, Performed Customary Administration Duties.
Manager
Professional Transportation Inc.
01.2005 - 12.2011
- Managed the entire Northeastern sector of North Carolina, Attended Routine Efficacy Meetings, Executed Extensive Operational Paperwork, Scheduled Routing for more than 25 Transportation Drivers, Recruited Licensed Professional Drivers, Interacted with Transit Facilitators, Promoted as well as Encouraged Advantageous Work Ethics.
Office Manager
O's Realty, Bails Bonding/Insurance Agency
01.1989 - 12.2005
- Oversaw eight Subordinates, Ensured Compliance with State and Federal Laws, Interacted with Regular Clients, Legal and Court House Personnel, Coordinated Inter-Office Procedures, Reprimanded Staffers, Performed Effective Customer Service, Executed Administrative Duties, Attended Seminars.
Education
Business Administration -
University of Phoenix
Phoenix, AZData Entry, Cosmetology -
Edgecome Community College (ECC)
Rocky Mount, NCBusiness Administration -
North Carolina Central University (NCCU)
Durham, NCAccountant -
Electronic Computer Programming Institute (ECPI)
Virginia Beach, VASkills
- 50 wpm
- Resourceful Computer Skills
- Advantageous Customer Service Abilities
- Impeccable Managerial/Leadership Proficiencies
- Principles of Accounting II
- Valuable Active Listening Know-hows
- Principles of Microeconomics
- Impeccable Leadership Proficiencies
- SAP
- Accounts Payable and Receivable
- Problem Solving
- Business Strategies
- Forecasting
- Employee Relations
- Human Resources Strategy
- NCFAST
- MARKETING
- FINANCE FOR BUSINESS
- Clerical Knowledge
- Maintains Confidentiality
- Relationship Building
- Data Archiving
- Verbal and Written Communication
- Customer Service Experience
- Telephone Etiquette
- Knowledgeable in [Software]
- Application Review
- Program Knowledge
- Applicant Engagement
- Appointment Scheduling
Timeline
Income Maintenance Work
Action Group Staffing-Wilson County DSS
08.2023 - Current
Secretary's Assistant
Phillips Healthcare
07.2017 - 07.2023
Secretary
Jenkins Realty
01.2012 - 01.2016
General Manager
Speedway
05.2011 - 06.2017
Manager/Owner
Prestige Tax & Bookkeeping Services
01.2008 - Current
Manager
Professional Transportation Inc.
01.2005 - 12.2011
Office Manager
O's Realty, Bails Bonding/Insurance Agency
01.1989 - 12.2005
Business Administration -
University of Phoenix
Data Entry, Cosmetology -
Edgecome Community College (ECC)
Business Administration -
North Carolina Central University (NCCU)
Accountant -
Electronic Computer Programming Institute (ECPI)
Similar Profiles
Michael A. ParkerMichael A. Parker
Custodian at Action Staffing / Wilson Community CollegeCustodian at Action Staffing / Wilson Community College
Timothy ThwreattTimothy Thwreatt
Forklift Operator/Warehouse Specialist at Action Staffing GroupForklift Operator/Warehouse Specialist at Action Staffing Group
Darian Garcia RianoDarian Garcia Riano
Packing Operator at Action Staffing Group - Elizabeth AvenuePacking Operator at Action Staffing Group - Elizabeth Avenue
TODD FILIPKOWSKITODD FILIPKOWSKI
<ul> <li>Responsible for processing incoming payments, ensuring accuracy, and maintaining confidentiality of current and past federal income tax returns to the IRS in a timely manner.</li> <li>Preparing work for digitization by extracting payments and documents from U.S citizens.</li> <li>Inputting and validating data into the system while following standard operating procedures and customer specific instructions for processing</li> <li>Operating high-volume document scanning machines while validating quality of scanned images</li> <li>Validating and reconciling electronic records to paper documentation</li> <li>Ensuring that all customer and bank guidelines are followed as related to operations, internal audit and security and general policies</li> </ul> at J.P. Morgan Chase Bank Lockbox<ul> <li>Responsible for processing incoming payments, ensuring accuracy, and maintaining confidentiality of current and past federal income tax returns to the IRS in a timely manner.</li> <li>Preparing work for digitization by extracting payments and documents from U.S citizens.</li> <li>Inputting and validating data into the system while following standard operating procedures and customer specific instructions for processing</li> <li>Operating high-volume document scanning machines while validating quality of scanned images</li> <li>Validating and reconciling electronic records to paper documentation</li> <li>Ensuring that all customer and bank guidelines are followed as related to operations, internal audit and security and general policies</li> </ul> at J.P. Morgan Chase Bank Lockbox
Dionne McCraeDionne McCrae
Income Maintenance Caseworker at Commonwealth of Pennsylvania - Department of Human ServicesIncome Maintenance Caseworker at Commonwealth of Pennsylvania - Department of Human Services