Pos cash registers, some Microsoft software like word, excel
Brenda Smith
Jessieville,Ar
Summary
Compassionate caregiver assists elderly or disabled clients and patients from hospices or recovery centers. Observes and reports on patient status, cleans and organizes living quarters and provides companionship. Demonstrated knowledge of vital sign reading and proper aseptic and infection control policies. Level-headed professional with extensive experience helping patients and clients with self-care and day-to-day tasks. Kind and punctual individual assists with nursing treatments, supports diagnostic procedures and provides companionship. Passionate about improving well-being of others and providing compassionate treatment to patient community. Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally.
Overview
21
21
years of professional experience
1
1
Certification
1
1
Language
Work History
Family Caregiver
Self Employed
01.2004 - Current
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Security Guard
Securtias Security USA
03.2023 - 03.2024
- Maintaining the safety of all guests and members of gated retirement community
- Answered phone calls and entered information into computer system.
- Responded quickly to emergency situations to assess and deflect issues.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Provided exceptional customer service to clients, addressing their concerns and maintaining a professional demeanor at all times.
Dietary Aide/Cook
Good Samaritan Society
08.2021 - 03.2023
- Dietary Cook and Aide for the nursing/rehab center and cook for the Assisted living community
- Developed a close relationship with all my residents and their families to ensure they were happy with their meals and the quality of their meals
- Very passionate about the residents and families happiness
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Followed all food safety regulations while preparing meals for patients.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Discarded outdated food products and maintained waste disposal procedures.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
Cashier
Dollar General Store
06.2020 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Cashier-Assistant Manager
Corner Store Valero
06.2015 - 05.2017
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
- Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
- Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
- Built positive relationships with customers to increase repeat business.
- Organized backroom storage areas for easier product retrieval during restocking activities, ultimately reducing downtime between tasks.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
- Quickly and accurately counted drawers at start and end of each shift.
- Monitored sales transactions for accuracy, upholding company policies regarding discounts, returns, and exchanges.
- Managed employee scheduling effectively, optimizing staff coverage during peak periods while maintaining budgetary guidelines.
- Contributed to a positive work environment through strong teamwork and proactive communication with colleagues.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Assisted in recruiting, hiring and training of team members.
Cashier
Dollar General Store
10.2014 - 01.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
Cashier-Assistant Manager-Manager
Tobacco Superstore
09.2007 - 09.2011
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
- Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
- Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
- Built positive relationships with customers to increase repeat business.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
- Quickly and accurately counted drawers at start and end of each shift.
- Monitored sales transactions for accuracy, upholding company policies regarding discounts, returns, and exchanges.
- Assisted customers with special requests or needs, demonstrating empathy and genuine concern for their experience.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Collaborated with store manager to develop promotional strategies that boosted sales revenue.
- Mentored new cashiers, leading to higher retention rates and increased team performance.
- Managed employee scheduling effectively, optimizing staff coverage during peak periods while maintaining budgetary guidelines.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Contributed to a positive work environment through strong teamwork and proactive communication with colleagues.
- Ensured compliance with state regulations on age-restricted products through diligent verification of customer identification.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Associate of Arts - Medical Coding And Billing
U of A Grantham University
Little Rock, AR09.2024
High School Diploma -
Northside High School
Fort Smith, AR06.1991
Skills
- Dietary Aide Experience (3 years)
- Cooking
- Food Preparation (3 years)
- Meal Preparation (3 years)
- Kitchen Experience (3 years)
- Cleaning Experience
- Food Safety (2 years)
- Food Service (2 years)
- Serving Experience (3 years)
- Retail Sales (10 years)
- Caregiving (10 years)
- Security (1 year)
- Customer service (10 years)
- Sales
- Communication skills
- Incontinence care
- Personal Hygiene Assistance
- Developmental Disability Care
- Meal Preparation
- Mobility Assistance
- Time Management
- Housekeeping
- Dependable and Responsible
- Verbal and written communication skills
- Respectful and Compassionate
- Compassionate communication
- Flexible schedule and availability
- Basic Housekeeping
- Elderly Care
- Medication and Appointment Reminders
- Compassionate Care
- Patient Companionship
- Client Transportation
- Daily living assistance
- HIPAA Compliance
- Flexible Schedule
- English
- Care plans (3 years)
- Transportation Assistance
- Compassionate Caregiving
- Emotional Support
- Social interaction
- Diabetes management
- Medication Administration
- Attentive to People
- Clear Communication
- Fast Learner
- Medication Management
- Cooking meals
- Coaching and Mentoring
- Intrusion Detection
- Crisis Management Plans
- Team Training
- Access systems and patrol
- Professional Demeanor
- Detailed Activity Logs
- Active Listening
- Reliable and Responsible
- Attentive and Observant
- Adaptable and Flexible
- Data Entry
- Visitor screening
- Cooperative Attitude
- Employee and Visitor Screening
- Security Team Coordination
- Ground Patrol
Certification
Guard Card, 03/01/23, 03/01/25, Private security guard officer certification
Hobbies and Interests
To tell a little about myself, I love interacting with new people and getting to know them. I have lived in the Jessieville area now for over 25 years. Both of my kids grew up here, graduated school here, and are both still living in this area. I I've this community. I have experience working in several retail fields aside from healthcare and the food industry as well. I was a Dietary Aide and cook for the past 2 years at Good Samaritan Society in Hot Springs Village. I spend my spare time with family and friends just enjoying our time together.
Timeline
Security Guard
Securtias Security USA
03.2023 - 03.2024
Dietary Aide/Cook
Good Samaritan Society
08.2021 - 03.2023
Cashier
Dollar General Store
06.2020 - 08.2021
Cashier-Assistant Manager
Corner Store Valero
06.2015 - 05.2017
Cashier
Dollar General Store
10.2014 - 01.2015
Cashier-Assistant Manager-Manager
Tobacco Superstore
09.2007 - 09.2011
Family Caregiver
Self Employed
01.2004 - Current
Associate of Arts - Medical Coding And Billing
U of A Grantham University
High School Diploma -
Northside High School
Work Preference
Work Type
Full TimePart TimeInternshipWork Location
On-SiteRemoteImportant To Me
Work-life balanceCareer advancementHealthcare benefits401k matchPersonal development programsPaid time offSoftware
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every day of our lives we are on the verge of making those changes that would make all the difference.
Mignon McLaughlin
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