Brenda Solano
Santa Fe,NM
Summary
To utilize my skills and to work at the highest level of my abilities. I maintain complete confidentiality and excel at communication and teamwork under stressful situations.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Case Manager
Plexos Group Contractor/ Hybrid
11.2023 - Current
- Disaster Case Manager for the Department of Homeland Security Emergency Management for the Hermits Peak Calf Canyon Fire
- Advocate for the claimants and help with resources and referrals during the claim process
- Work with claimant and FEMA entities throughout the claims process
- Work on recovery plans and implement communication efforts with FEMA and other entities on behalf of the claimant
- HIPPA compliance and good communication skills necessary for the position
- Strong critical thinking and teamwork for the position.
CDC Foundation - Case Monitor/Advocate/Data Entry
CDC Foundation/AAIHB & AASTEC
11.2021 - 12.2023
- Contract work in Public Health with a non-profit AAIHB/AASTEC for the Navajo Nation as a Contact Tracer/Case Monitor for all positive Covid-19 tribal members in NM
- Call tribal members and monitor their symptoms and gather important information
- Give guidance for isolation/quarantine protocols for the tribal affiliation
- Follow HIPPA protocol
- Work on an EPI INFO program database entry project daily entering sensitive information pertaining to tribal member's medical records and intake notes/discharge information for the Epidemiologist in charge of project
- Work on the Vaccine Hotline for all tribal members in NM by taking inbound calls and educating the importance of vaccines/boosters and provide updated information for vaccines and boosters from the CDC and State of NMDOH
- Employed by the CDC Foundation and contracted to work for AAIHB
- Required to attend trainings and webinars weekly on Public Health
- Required to work with laptop provided on Zoom and Teams platform for weekly meetings/webinars
- Knowledge of Excel and Microsoft Outlook required
- Self-starter and problem solver are important skills to maintain and having empathy and respect
- Requires customer service skills.
COVID-19 Case Investigator/ Customer Service Educator/ Data Entry
State of New Mexico
11.2020 - 11.2021
- Contract work l/Case Investigator for the Department of Health/Covid-19 Response Team
- Worked remotely
- Interviewed positive patients and by following a script and proper knowledge of resources and guidance were key to completing interview with patients and collecting sensitive information and completing calls daily
- Time management was required to maintain daily productivity that was closely monitored
- Spanish script was used for Spanish speaking patients
- There was ongoing training weekly in Covid-19 topics assigned to all and discussed in a Teams platform
- Power point was used to present topics related around Covid19 projects in groups and for discussion
- Teamwork is required to communicate with team members in a chat platform continually during a shift, so communication was key to job performance along with empathy and listening skills to complete an investigation and collect all information for the database
- Knowledge of Microsoft Teams, Microsoft Outlook, Excel, One Note and Word is required and was used daily
- Training in software called Salesforce and Omni was obtained for daily outbound phone calls made that were made to positive Covid-19 patients
- HIPPA knowledge and certification was obtained, excellent communication skills, and critical thinking were important aspects for job
- Worked on vaccine database and NMSIDS inputting data and gave resources and assistance as needed for all counties and regions in NM.
Telemetry Technician
CHRISTUS Health
10.2019 - 07.2020
- Monitored cardiac rhythms for Medical Surgical Critical Care Units
- Responsible for reporting to RNs and Providers for any critical changes in heart rhythms
- Certification for E Kg monitoring required.for position and on going training required.
- Managed all orders for telemetry for admissions and discharge
- Great communication skills were needed and critical thinking in a fast paced environment and able to work in stressful situations.
Certified Medical Assistant
CHRISTUS St. Vincent St. Michael's Family Medicine Center
11.2017 - 10.2019
- Room patients and perform vitals
- Refill prescriptions under the direction of provider
- Perform point of care testing as ordered
- Maintain temperature logs and order all medications and vaccines and administer vaccines as ordered
- Manage multiple phone calls and telephone encounters from patients
- Cross trained to work with Suboxone patients and drug screening, diabetic patients and teaching of diabetic medication and use of medication and monitoring devices along with annual wellness exams for Medicare patients
- Certified as Vaccine Coordinator for clinic by State of NM Department of Health
- Maintained data logs monthly and supply and demand of all vaccines for the clinic
- Supervised and trained as needed new employees for Suboxone Clinic.
Certified Medical Assistant
CHRISTUS St. Vincent Entrada Contenta Pediatric Clinic
05.2015 - 11.2017
- Roomed patients and performed vitals including height, weight & vision tests from birth to 18 years of age
- Administered vaccines as ordered
- Answered phone calls, scheduled patients and assisted with prior authorizations in very busy clinic
- Assisted in circumcision procedures.
Certified Medical Assistant
CHRISTUS St. Vincent DeVargas Urgent Care
11.2010 - 12.2014
- Roomed patients and performed vitals
- Performed initial assessment and triage within scope of practice for provider
- EKGs & Blood draws/phlebotomy duties in clinic laboratory
- Administered vaccines and injections as ordered for pediatric and adult patients
- Cross trained as medical receptionist for scheduling of Urgent Care and primary care clinic
- Cross trained for lab duties in Urgent Care
- Ordered all medical supplies and medications for Urgent Care under provider's supervision
- Trained and was primary resource for other medical assistants.
Nurse Technician
CHRISTUS St. Vincent Physician's Medical Center
11.2007 - 11.2010
- Assisted patients with activities of daily living, basic care and comfort measures
- Assisted physical therapist and cross trained for unit secretary job
- Managed telephone calls to unit and communicated with patients and families
- Transported items areas of need within the facility and stocked and maintained office supplies
- Assembled and maintained appropriate medical records
- Performed EKGs & point of care testing as ordered
- Blood draws/phlebotomy duties under the direct supervision of lab manager and registered nurse.
Data Entry Clerk /Personal Care Assistant
Professional Home Health Services of New Mexico
01.2005 - 01.2007
- Worked in houses caring for clients and helping with areas of daily living
- Worked in office in putting information in data base for clients on DDL waivers, Medicaid and Medicare insurance.
Unit secretary /scheduler/CNA
St. Vincent Regional Medical Center
01.2001 - 01.2005
- Scheduled appointments for busy clinics and urgent care
- Maintained all orders for newly admitted patients for the hospital Medical Surgical floors
- And surgical units
- Performed nursing assistant skills as needed.
Education
Associates Degree in Nursing -
Santa Fe Community College
Santa Fe, NM01.2003
Skills
- Customer service
- Phlebotomy
- Triage
- Epic
- Primary Care Experience
- Laboratory Management
- Database management
- ICU Experience
- Laboratory Experience
- Medical Office Experience
- Data entry
- Vital Signs
- Microsoft Office
- Computer skills
- Insurance Verification
- Medical Receptionist
- Spanish
- English
- Experience Administering Injections
- Communication skills
- Time management
- Medical records
- Patient Care
- HIPAA
- Critical Care Experience
- Office Experience
- Telemetry Certification
- Anatomy Knowledge
- Medical Imaging
- EMR Systems
- Organizational skills
- Microsoft Powerpoint
- Supervising experience
- Property management (10 years)
- Social work
- Management
- Leadership
Certification
- Certified Medical Assistant, 04/01/11, 06/01/25
- BLS Certification
- Certified Peer Support Worker, 12/01/23, Present
- Data Entry Certificate
- Driver's License
- CPR Certification
- Certified EKG/Telemetry Technician
- Certification for Peer Support Advocate/NMSU
Additional Information
Managed several properties for over 10 years.
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Case Manager
Plexos Group Contractor/ Hybrid
11.2023 - Current
CDC Foundation - Case Monitor/Advocate/Data Entry
CDC Foundation/AAIHB & AASTEC
11.2021 - 12.2023
COVID-19 Case Investigator/ Customer Service Educator/ Data Entry
State of New Mexico
11.2020 - 11.2021
Telemetry Technician
CHRISTUS Health
10.2019 - 07.2020
Certified Medical Assistant
CHRISTUS St. Vincent St. Michael's Family Medicine Center
11.2017 - 10.2019
Certified Medical Assistant
CHRISTUS St. Vincent Entrada Contenta Pediatric Clinic
05.2015 - 11.2017
Certified Medical Assistant
CHRISTUS St. Vincent DeVargas Urgent Care
11.2010 - 12.2014
Nurse Technician
CHRISTUS St. Vincent Physician's Medical Center
11.2007 - 11.2010
Data Entry Clerk /Personal Care Assistant
Professional Home Health Services of New Mexico
01.2005 - 01.2007
Unit secretary /scheduler/CNA
St. Vincent Regional Medical Center
01.2001 - 01.2005
Associates Degree in Nursing -
Santa Fe Community College
- Certified Medical Assistant, 04/01/11, 06/01/25
- BLS Certification
- Certified Peer Support Worker, 12/01/23, Present
- Data Entry Certificate
- Driver's License
- CPR Certification
- Certified EKG/Telemetry Technician
- Certification for Peer Support Advocate/NMSU
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