Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Brenda Speakman

Columbus,OH

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Customer-oriented General Manager with Number years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Industrial Electroplater

Abrasive Technology
12.2023 - Current
  • Improved electroplating process efficiency by monitoring and adjusting electrical current, temperature, and solution concentrations.
  • Participated in professional development opportunities to stay current with industry trends, emerging technologies, and best practices within the electroplating field.
  • Adhered to safety protocols diligently, resulting in zero accidents or injuries during my tenure as an Electroplater.
  • Coordinated with quality control teams to ensure all products met stringent standards before shipment to customers.
  • Maintained a clean workspace by implementing proper waste disposal procedures and following established cleanliness protocols.
  • Increased operational efficiency through the utilization of automation systems for various electroplating tasks.
  • Performed root-cause analysis when defects were identified, implementing corrective actions promptly to prevent recurrence in future batches.
  • Supported continuous improvement initiatives by researching emerging technologies in the field of electroplating techniques and recommending potential upgrades to existing processes or equipment.

General Manager

Tacobell
04.2018 - 03.2023
  • Looked after the store maintenance, cleanliness of store, and maintained high safety standards
  • Administered payrolls and other financial aspects of the store
  • Recruited new and capable staff and trained them
  • Ensured that the highest level of customer satisfaction was maintained
  • Prepared weekly reports on sales, profits, etc
  • And documented them
  • Effectively solved customer complaints and queries
  • Developed performance analysis reports for the store staff
  • Strictly followed store policies and implemented them effectively
  • Provided high quality customer service
  • Looked after and minimized the operational cost of the store.

Picker

Amazon
03.2023 - 12.2023
  • Worked fast to meet assigned daily picking quotas.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
  • Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
  • Scanned and verified UPC codes for all products to aid in identification.
  • Demonstrated flexibility in adapting to various shifts and schedules while maintaining consistent performance standards throughout periods of increased workload demands or personnel shortages.

Assistant Manager

Tacobell
02.2016 - 06.2018
  • Assisted General Manager in store operations
  • Assisting with truck orders
  • Maintain maintenance of the store
  • Maintain food cost
  • Conduct interviews
  • Daily and weekly bank runs
  • Train entire team and managers on new promotional items
  • Uphold company standards and policies
  • Weekly one-on-one meetings with Rgm and A.C about productivity and sales growth.

Shift Manager

Tacobell
05.2005 - 06.2016
  • Took necessary steps to meet customer needs and effectively resolve food or service issue
  • Resolved guest complaints promptly and professionally
  • Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction
  • Scheduled and directed staff in daily work assignments to maximize productivity
  • Efficiently resolved problems or concerns to the satisfaction of all involved parties
  • Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions
  • Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.

Food champion and service champion

Tacobell
03.2005 - 05.2005
  • Greeting guests, taking food and drink orders, preparing food and drink, maintaining a clean work environment, answering questions about menu items and promotions, operating drive-thru speed under 2:30 with excellent guest interactions.

Education

high school diploma -

lifeskills of Northern Columbus
05.2004

Skills

  • Staff scheduling
  • Cost controls
  • Team building
  • Inventory management
  • Staff training/development
  • Regulatory compliance
  • Natural leader
  • Trained in performance and wage reviews
  • Passion for customer satisfaction
  • Serv-safe certified on 10/11/2019

References

  • Justin Muir, (614)403-0529, justinmuir43@aol.com
  • Bruce Amstutz, (614)937-3381, brucethemoose17@yahoo.com

Certification

L2 state certified

Serv-safe certified

Timeline

Industrial Electroplater

Abrasive Technology
12.2023 - Current

Picker

Amazon
03.2023 - 12.2023

General Manager

Tacobell
04.2018 - 03.2023

Assistant Manager

Tacobell
02.2016 - 06.2018

Shift Manager

Tacobell
05.2005 - 06.2016

Food champion and service champion

Tacobell
03.2005 - 05.2005

high school diploma -

lifeskills of Northern Columbus

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