Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brenda Spurlock-Robinson

Tucson,AZ

Summary

Accomplished in schedule coordination and HIPAA compliance, I significantly enhanced patient and team outcomes at Banner University of Arizona Cancer Center. My leadership and problem-solving skills led to improved efficiency and reduced complications, showcasing my ability to work well under pressure and maintain professional integrity.

Overview

27
27
years of professional experience

Work History

Surgery Scheduler

Banner University of Arizona Cancer Center
07.2017 - Current
  • Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
  • Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Verified insurance coverage and obtained pre-authorizations.
  • Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
  • Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
  • Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
  • Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
  • Resolved scheduling conflicts to maintain high-quality patient services.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Supervisor

Advocate Christ Medical Center
05.2014 - 11.2016
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.

Resource Coordinator

Advocate Lutheran General Hospital
11.2009 - 05.2014
  • Assisted the manager with the overall coordination and productivity of the Emergency room registration.
  • Performed registration duties consisting of collecting, analyzing and recording demographic and insurance data.
  • Acted as a role model for patient registration personnel in exemplifying the highest level of customer service.
  • Assisted in action plans for key indicators which include improving and maintaining patient satisfaction, associate satisfaction, duplicate medical records and financial advocacy.
  • Assisted the manager in reviewing daily work queues to ensure associates were consistently viewing and correcting errors in a timely manner.
  • Ordered and maintained adequate supplies for the department and weekly count of trauma, stroke alert and downtime packets.


Scheduling Supervisor

Genesis OB/GYN
10.2008 - 10.2008
  • Boosted productivity by creating a balanced workload for team members, reducing burnout and stress levels.
  • Improved employee satisfaction by addressing scheduling conflicts promptly and fairly.
  • Implemented proactive measures to address potential scheduling challenges related to vacations, sick days, or unexpected absences.
  • Collaborated with management to develop strategic staffing plans that aligned with company goals and objectives.
  • Maintained accurate records of employee attendance, leave requests, and other time-sensitive data for payroll processing purposes.
  • Provided ongoing support and guidance to employees regarding schedule-related inquiries or concerns.
  • Fostered collaboration among team members by encouraging open dialogue about scheduling preferences or concerns.
  • Maintained a comprehensive understanding of industry trends and best practices to ensure ongoing success in the Scheduling Supervisor role.
  • Reduced overtime costs through effective workload distribution and resource allocation.
  • Established strong relationships with internal stakeholders through clear communication channels and timely responses to requests or inquiries.
  • Worked with manager and supervisor to plan and coordinate production schedules.

Front Office and Appointment Schedler Supervisor

Tucson Orthopaedic Institute
12.1997 - 04.2007
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
  • Led major initiatives within the department that drove innovation or addressed critical business challenges.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Managed 22 associates.


Education

High School Diploma -

Chicago Vocational High School
Chicago, IL

No Degree - Health Care Administration

Brown Mackie College
Tucson, AZ

Skills

  • Schedule Coordination
  • HIPAA Compliance
  • Obtaining authorizations
  • Teamwork orientation
  • Personal and professional integrity and the ability to work well under pressure

Timeline

Surgery Scheduler

Banner University of Arizona Cancer Center
07.2017 - Current

Supervisor

Advocate Christ Medical Center
05.2014 - 11.2016

Resource Coordinator

Advocate Lutheran General Hospital
11.2009 - 05.2014

Scheduling Supervisor

Genesis OB/GYN
10.2008 - 10.2008

Front Office and Appointment Schedler Supervisor

Tucson Orthopaedic Institute
12.1997 - 04.2007

High School Diploma -

Chicago Vocational High School

No Degree - Health Care Administration

Brown Mackie College

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Brenda Spurlock-Robinson