Brenda Starnes

• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
• Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
• Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
• Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
• Optimized inventory control procedures to minimize stockouts and excess inventory levels.
• Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
• Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
• Partnered with vendors and suppliers to effectively manage and budget.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Closed out cash register and prepared cashier report at close of business.
• Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Crafted special drink and cocktail menu items for seasonal offerings.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Safeguarded compliance with health, safety, and sanitation regulations in all operations.

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Consulted with customers to assess needs and propose optimal solutions.
• Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
• Trained and motivated employees to perform daily business functions.
• Implemented marketing strategies to increase brand awareness and attract new customers.
• Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Reconciled cash and credit card transactions to maintain accurate records.
• Correctly calculated inventory and ordered appropriate supplies.
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
• Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
• Purchased food and cultivated strong vendor relationships.

• Responsible for delivering superior customer service in all customer interactions which included taking inbound customer service calls for credit card services for both English and Spanish customers.

• Relayed information specific to credit cards and provide resolution of general customer issues.

• Worked independently from home online, handle escalated situations and resolved customer inquiries.

• Demonstrated ability to upsell and cross sell as well as ability to resolve conflict over the phone and resolve customer inquiries is required.

• Answered inbound store and customer calls including basic inquiry, account inquiry and various customer-service related calls.

• Assisted customers in understanding multi-faceted financial matters related to their account.

• Complied with all applicable credit laws and mandates.

• Met all call quality standards and daily quotas for first-call resolution.

• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

• Communicated with management when customer issues escalated and worked to find resolutions.

• Answered and directed calls to appropriate employees while operating multi-line telephone system
• Greeted and directed visitors/real estate prospects while safeguarding office security
• Maintained and registered line rotation for call-in and walk-in real estate prospects
• Recorded and maintained real estate prospects into spreadsheets or Focus 3 database
• Received invoices and routed to accounting office
• Received and distributed faxes
• Performed delegated tasks for Sales Executives/Managers and various departments
• Performed general clerical duties including filing, photocopying, faxing, and mailing
• Prepared Time Period Sheets and fax with weekly payroll for hourly employees
• Maintained office supply inventory – ordered, stocked, and organized weekly
• Maintained maintenance on office equipment and operational telephone service.

• Answered and directed telephone calls to appropriate associate
• Greeted and directed visitors while safeguarding office security
• Received and distributed mail
• Stamp (postage machine) and mail letters
• Made sure pertinent information is posted for employees
• Monitored/maintained copier and fax machine room
• Ordered and controlled office (toner, etc.) / miscellaneous (sodas, etc.) supplies
• Conference Room– Scheduled/organized meetings – ordered/set-up for monthly luncheons
• Assisted Human Resources, Doctors, and administration in daily activities
• Maintained files on administrative activities, orders, supplies, and miscellaneous
• Organized anniversaries and birthday cards
• Managed monthly Associate of Month

• Maintaining medical records documentation following company and HIPAA regulations
• Submitting weekly billing for services provided that meet compliance standards to Medicaid, private insurance or county funding and bi-weekly staff spreadsheets accurately prior to deadline
• Updating and recording client’s database to reflect new client information and documentation due dates
• Providing feedback and coordination of training to clinical staff regarding documents; implementation of state, federal and agency policies
• Indirect supervision of Primary Clinician, Master Staff, Licensed Evaluator, and Clinical Supervisor
• Communicating with Programs Manager regarding liability issues and other significant events
• Assisted Human Resources, Programs Manager, Doctors, and administration in daily activities.

• Assisted Director in all administrative duties
• Inputted payroll information electronically for all personnel
• Inputted/Extracted adjustments on bank account corrections
• Answered/directed multi-phone system to appropriate staff
• Received and distributed mail to appropriate staff
• Ordered and distributed office expense supplies.

• Kept time/attendance manually on approximately 220 personnel entailing arithmetic computations
• Inputted payroll information electronically for all store employees
• Requested all store personnel and managed In/Out processing of all employees
• Assisted Managers with mandatory weekly/monthly reports and schedules
• Kept daily inventory of all jewelry over $500.00 and computers
• Supervised and trained all front office receptionists
• Ordered, distributed and manage all store/office expense supplies.