Brenda Staser

Management analyst for the Radiological Controls Department at Puget Sound Naval Shipyard and Intermediate Maintenance Facility. Oversee and maintain multiple databases with proficiency in reporting up to date metrics to upper management and stakeholders. Passionately seeks accuracy and effectiveness in business practices and advises management of innovative ideas to reduce costs, boost team morale, streamline processes and build trusted relationships internal and external to the department. Collaborates with many external departments to deploy advancements in current processes. Spearheaded a large-scale process for recognition of team members by establishing quarterly awards ceremonies. Orchestrated the ceremonies to be available to all 500+ employees across the world with the use of TEAMS. Safeguards multiple document types for the department’s employees and provides up-to-date instructions and education to management to disseminate to all employees. Cooperated with upper management and stakeholders to discuss the department goals and mission, followed with thorough planning on how to achieve these objectives. Possesses superior written and oral communication to keep customers, requestors, and stakeholders informed along path while completing tasks. Investigates and conquers roadblocks or deficiencies that may slow the success of the department. Provided expert guidance on best practices, up to date data and metrics, along with a multitude of ideas to improve productivity and efficiency, resulting in improved overall organizational effectiveness for the department.

ADMINISTRATIVE & MANAGEMENT - Understanding of the goals and plans of the organization. Prepared with information and innovative plans to support the department goals. Spearheaded development of new tracking system, significantly improving accuracy and reliability of program data. Improves operational efficiency by streamlining processes and implementing best practices in management analysis. Demonstrates operational knowledge of Microsoft Office programs such as Excel, PowerPoint and Outlook.

COMMUNICATION & MEDIA – Accountable for widespread dissemination of information with excellence in accuracy and interpretation to plain speech through weekly summary emails to the team. Spearheaded the use of TEAMS to have video and audio connectivity with large groups of 75+ employees abroad for our department wide award ceremonies.

ORAL COMMUNICATION – Specializes in clear and concise oral communication including asking for and giving direction, requesting clarifying information, and suggesting innovative ideas to be considered by management. Served as a subject matter expert on management analysis principles, providing valuable counsel to stakeholders. Trained team members on new software tools, processes and understanding of new instructions, improving overall productivity and efficiency. Assisted in change management initiatives, ensuring a smooth transition during organizational restructuring.

STRATEGIC THINKING – Faces problems that vary from errors in paperwork that have been submitted to me, roadblocks from other departments we conduct business with, and change in processes within the command. Develops comprehensive reports, provides valuable insights into business performance and aiding in strategic planning efforts. Evaluated existing systems and processes, identifying inefficiencies and recommending modifications for optimal performance. Managed multiple projects simultaneously, ensuring timely completion and quality outcomes.

WRITING – Provides detailed information to the 500+ members of our department in a weekly summary including all applicable updates within the Radiological Controls Department and Command. Provides error free agendas/itineraries for our quarterly award ceremony that include instructions, verbiage, award recipient names and categories, organized for multiple speakers to participate. Collaborated with many shops and codes within the command to identify opportunities for process improvement and increased productivity.

DATABASE ADMINISTRATION - Manages multiple databases including the department’s awards budget, which consist of incentive, time off, and qualifications awards for our Bremerton, Bangor, San Diego, and Japan site employees. Responsible for collecting, safeguarding, and database supervision and management of time and attestation reports. These documents are verification of correct pay for our employees. Data from the awards and time and attestation reports are compiled, translated, and presented to upper management bimonthly, at a minimum. Provides excellence in explanation and education on the data and remains receptive and eager when given feedback regarding comments or requests from management. Collects, verifies accuracy, and safeguards leave chits for all employees in the department. Conducted thorough budget reviews, identifies areas for cost reduction and allocation improvements. Performs detailed financial analyses to support budgeting decisions within the company.

INTEGRITY - Takes notice of inequality, lack of consistency in recognition and standards being upheld. Confident in reaching out for training and educating for greater success and efficiency. Admits faults and remaining honest, understanding human error and mistakes being opportunities to grow. Challenges apparent roadblocks in order to revolutionize processes. Giving all a fair chance to contribute with brainstorming and changes in our processes. Complies with rules, regulations, and instructions.

ORGANIZATIONAL DEVELOPMENT – Development of the team, process improvement, morale, speed, accuracy, trust built, and connections made internally and externally to the department. Collaborated with stakeholders to define clear program goals and establish performance metrics. Enhanced office productivity by optimizing workflows. Reduced costs for the organization by identifying areas of improvement and recommending cost-saving measures. Supported management decisions with comprehensive data analysis and reporting. Managed complex projects from inception through execution while maintaining strict adherence to budgetary constraints and timelines.

PROBLEM SOLVING - Spearheaded process improvement initiatives by identifying bottlenecks within existing workflows. Increased stakeholder satisfaction by delivering timely and accurate reports on program progress. Conducted thorough reviews of operations to devise and deploy improvement strategies.

Supervisor: Marshall Magnan (360) 865-0367

Okay to contact this Supervisor: Yes

Conducted administrative duties for the upper management team of multiple submarine projects, upwards of over 50 employees. Managed high flow of communication throughout the project teams using Microsoft Outlook/FLANKSPEED. Primary point of contact for scheduling and maintaining multiple conference rooms, the upkeep of the computers in those rooms as needed, updates the printed calendars, and generates TEAMS meeting call in information for chair holders of said meetings. Monitor and order various supplies to fulfil the needs of the project teams at multiple point of use locations. Coordinate with specific authorized personnel to place orders for specific items and products that are not readily found in kitting, keep myself informed on the delivery status of said item and keep the requesting employee informed. Promptly and accurately format strategies, memorandums, and Naval correspondence up to NAVSEA standards and ensure these documents are routed to the correct personnel and stored and protected adequately. Maintained the project vehicles by coordinating the maintenance and repair of the vehicles as needed, reporting monthly mileage, storing and managing the "check out" log, and tending to the overall cleanliness of the vehicles, including periodically inspecting the vehicle to ensure no documents or other items are left in the vehicle by any of the workforce who utilizes any of the vehicles. Extensively involved in SUPDESK and the details of many team members within the project. Knowledgeable on team members job order numbers associated to their position, employee tour of duty and scheduled leave, training, medical appointments. Responsible for daily pay, inputting leave, requesting a rescheduling of medical appointments or trainings. Able to make changes to employee tour of duty, loan/transfer to other SUPDESK account, split employee hours amongst multiple job order numbers as needed, correct discrepancies, and direct employees to comptroller if more extensive SUPDESK or Leave and Earning Statement issues arise. Evaluate the schedule in all SUPDESK accounts for the team to find upcoming trainings and medical appointments for employees and email the employees with the reminder. Efficiently operates within SUPDESK, Marine Systems Environment (MSE), Total Workforce Management Services (TWMS), Waypoints, Personnel Security Management (PSM), Adobe, Microsoft Word, Excel, PowerPoint, and outlook, Quality Performance Systems (QPS). Processed awards with code 300, maintained the checkbook for our award balance and kept upper management informed of that data, created certifications to represent the award to be given to the recipient. Coordinated with multiple shops and codes throughout the shipyard to improve process or working conditions for the project team, in turn, benefiting the success of the mission. Organized meeting with IT multiple times to map out our workspaces ports and work to activate more to accommodate the influx of team members. Worked with code 980 to assist in the project team of approximately 30 people moving locations. Worked with shop 06 in the repair of the air conditioning for our workspace during the summer heat.

ACCOUNTABILITY:When given a task, I work efficiently to complete the task in a timely manner, ask for clarification when needed to avoid delay or error, and keep the requesting personnel informed along the way of progress as it is appropriate to the situation. Implemented schedules and structure to my assignments and daily tasks to ensure everything is completed without error. When away from my desk I inform team members of my return time and provide a backup administrator to support the project in my absence. Microsoft Excel is used extensively to keep record of entered timekeeping, leave, and job order numbers for project team employees if ever needed to refer back to.

ANALYTICAL TECHNIQUES: Multiple trends are analyzed through personal record keeping using Microsoft Excel. Time attestations submitted from project team members are recorded along with the method they were reminded and the frequency. Naval correspondence awaiting signatures are tracked and the route in with the signature is obtained is documented, this may be via wet signature, digitally through PDF, or digitally though Microsoft Word.

COMPUTER LITERACY: Proficient in multiple programs including SUPDESK, Marine Systems Environment (MSE), Total Workforce Management Services (TWMS), Waypoints, Personnel Security Management (PSM), Adobe, Microsoft Word, Excel, PowerPoint, and outlook Performance Systems (QPS). Fluent in use of the PSNS SharePoint site. Take charge in furthering my education by requesting and completing course from Command U including Microsoft Excel I, Microsoft Excel II, Microsoft Word, and scheduled for Microsoft Outlook.

ORAL COMMUNICATION:Tasked with multiple varied requests from team personnel where I am expected to report back to the team. This may include gaining knowledge and clarification with my administrative support supervisor, getting an update on a request the team has put in with ordering supplies, requesting assistance from other shops or codes, and reporting my knowledge on rules and regulations for specific protocols among the command.

Supervisor: Mary Alexander (360) 476-4969

Okay to contact this Supervisor: Yes

Specialized dental technician proficient in cost effective performance, process improvement, data analysis, and customer service. Deployed multiple strategies for improvements throughout the entirety of the office including redesigning the process for record keeping of hard copies of documents and correspondence, initiated the integration of new routes of communicating with our patients via texting programs and mobile device applications to enhance the office/patient relationship, in turn, improving overall satisfaction and compliance. Generated and lead an in depth transformation of the management of legal documents and records that were to be kept for required amounts of time. Managed a complex recall system for patients that required attention to details, knowledge of patient treatment history and status, along with insurance status, compliance level and availability of our providers and necessary equipment.

ACCOUNTABILITY: Organized detailed and customized instruction to guide patients through their treatment. Instructed specific directions to patients and caregivers as needed that needed to be followed strictly in order to successfully treat the condition(s) being treated. Accuracy and accountability for the guidance I provided was highly prioritized. Maintained the responsible safekeeping of all archived records kept.

ANALYTICAL TECHNIQUES: Compiled and analyzed data regarding the compliance of patients and their route of treatment. Tracking these trends led directly to strategizing to achieve higher compliance, thus creating higher success in treatment, increased customer satisfaction, and effectively saving significant costs of man hours and supplies.

COMPUTER LITERACY: Corresponded regularly with medical and dental professionals regarding patient care including diagnostic records/request, demographic information and treatment plan/status. Utilized multiple computer programs to operate XRAY equipment, charting treatment and record keeping, uploading and submitting sleep studies. Accuracy is paramount when documenting patient care. Typing speed of 40+ WPM.

ORAL COMMUNICATION: Instructed patients with vital information and instruction involving the treatment and success of their condition. Corresponded with medical/dental professionals regarding mutual patients, our proposed treatment and gathered information from their offices as well. Educated on the terminology used by a variety of medical/dental specialist which aided me in properly receiving and recording information given to me to document in patient records and relay to our office's doctor.

Supervisor: Josy Haggard (360) 979-1537

Okay to contact this Supervisor: Yes

Multifaceted team member with expertise in multiple positions held in the office. Senior dental assistant with in depth knowledge of the varied conditions and treatment methods related to orthodontic conditions. Skilled administrative assistant with exceptional organizational skills and ability to assess data in its entirety to make determinations and present to upper management. Experienced treatment coordinator responsible for collecting thorough and accurate patient information and taking high quality records including XRAYS, photographs, taking measurements, dental impressions and dental digital scans. Talented insurance coordinator with the ability to analyze the specific financial situation each family presents. Experienced in strategizing routes for families to afford the dental care recommended and utilizing insurance to its fullest through research and analysis of insurance companies and specific plans.

ACCOUNTABILITY: Accountable for the accuracy and ability to make technical verbiage understandable to other staff members, other medical and dental providers, patients of varied ages and comprehension levels, along with applicable caregivers. Managed care of multiple patients per day with great attention to detail and prioritized further education on unique circumstances as to be fully aware of the scope of their individualized treatment, preventing error caused by confusion or lack of knowledge.

ANALYTIC TECHNIQUES: Pioneered multiple processes and procedures to better the office with strengthened patient/provider relationships and operating in a more cost effective manner. Strengthened trust amongst patients by tightly tracking the recall system. Researching the reason why patients have not been in for appointments and reaching out to patient or care giver and educate them on the importance of these appointments and educating them on the adverse effects it may have on their health, financial repercussions, and remaining highly empathetic and energetic with alternative options for patients with hurdles or hesitation. The record keeping of the non-compliant patient assisted employees in observing what families may need to be contacted and guided before they were absent from the office for too long. Patients felt cared for and that their treatment was important to the office. The attempt to have non-compliant patients returning to the office was successful due to the record keeping and recall system that had been initiated and followed. Instating this process assisted in keeping workload steady for the office, including restarting treatment, replacing retention appliances, patients bringing friends and family in for treatment, and patients returning for other offered services in our office. Reignited a data collection program for the expiration of various perishable dental products amongst the office. With this program in action, all employees were able to inquire and confirm inventory for any of the three locations at all times, from any location. This prevented over ordering and waste of product, and also prevented running out of products, increasing patient satisfaction and reducing cost. The effectiveness of these new strategies were recognized by management and the implementation was made a permanent change in the office.

COMPUTER LITERACY: Operates numerous programs on a regular basis to complete workload responsibilities. Utilized Microsoft Word, Excel, Outlook, and PowerPoint data collection, record keeping, general administrative needs, community outreach publications, and the creation of training documents for new workforce personnel. Operates XRAY machines, digital dental scanners, and multiple specialized websites and programs for the dental office. WPM 40+

ORAL COMMUNICATION: Highly adaptable in delivering substantial information, including discussing proposed treatment planning with other medical and dental professionals, representing our office to the community in a variety of events Master Orthodontics attended. Accurately and efficiently dissected insurance benefits with patients, along with the entirety of their treatment plan. Managed correspondence with patients to troubleshoot and issue that arose via phone, email, in person, and spearheaded the texting program between patients and the clinic. Provided frequent synopsis to upper management and the doctor regarding a large variety of requested information including order shipment status, analysis of data collected, information regarding neighboring dental and medical professionals, community events, employee training status, recaps on overall office productivity and areas needing attention. Investigate and analyze strategies to better serve the office and community and advise upper management of these findings.

Supervisor: Kristine Anderson (360) 731-0779

Okay to contact this Supervisor: Yes