Brenda Stearns

Front Desk Receptionist/ Part-time

Douglasville Conference Center

03.2013 - Current

Provided good customer service
Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific events
Answer and handling incoming calls and routing to the right person and department, responding to customers inquires maintaining a professional and helpful tone
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees. Organize and clean the business center by ensuring resources ( brochures, maps, and informational materials) are checked and updated, replaced or removed also for the front lobby
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Handled assignments independently with good judgement and critical thinking skills.
Collected and distributed messages to team members and managers to support open communication and high customer service.
Checking the Caterease for potential clients on date and time and possible availability for reservations if needed
Dailey check front desk Planned Event Binder on the events happening that while coordinating with the staff
When needed file clients contracts, assist with computer work and printing.
Helped and work at the Tourism /Welcome Center when needed
Worked at other City of Douglasville events and concerts at the Greystone Amphitheater Town Green
Attended Microsoft office training classes to increase proficiency with office software and digital tools
Attending mandatory training sessions