Brenda Stires
Farmington,NM
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Flex Trainer
Conduent
Lexington, KY
05.2022 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Tracked attendance and evaluated progress for assigned trainees.
- Collaborated with subject matter experts to create accurate and up-to-date content for training sessions.
- Provided coaching and mentoring to employees.
Hvac Dispatcher
Robbins Heating & Air
Farmington, NM
02.2017 - 03.2022
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 6-10 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Closely monitored dispatch board to triage and prioritize over Number daily calls.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Minimized cost of operations by optimizing routes for drivers to align with budget.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Assisted in resolving customer complaints and grievances.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Tracked and monitored vehicle performance and maintenance.
- Managed customer accounts and invoicing.
Manager
Things Remembered
Farmington, NM
07.2008 - 07.2015
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Diploma - General Studies
Rock Springs High School
Rock Springs, WY05.1990
Skills
- New Hire Training
- Planning and coordination
- Public Speaking
- Creative Problem-Solving
- Group and individual instruction
- Lesson Planning
- Subject matter expertise
- Remote Learning
- Classroom oversight
- Attention to Detail
- Coaching and Development
- Critical Thinking
- Compliance Training
- Leadership Development
- Orientation and Onboarding
- Data Entry
- Corporate Training Programs
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Company CultureWork-life balanceCareer advancementPaid time offWork from home optionTimeline
Flex Trainer
Conduent
05.2022 - Current
Hvac Dispatcher
Robbins Heating & Air
02.2017 - 03.2022
Manager
Things Remembered
07.2008 - 07.2015
Diploma - General Studies
Rock Springs High School