Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Timeline
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Brenda Stires

Farmington,NM

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

16
16
years of professional experience

Work History

Flex Trainer

Conduent
05.2022 - Current
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Tracked attendance and evaluated progress for assigned trainees.
  • Collaborated with subject matter experts to create accurate and up-to-date content for training sessions.
  • Provided coaching and mentoring to employees.

Hvac Dispatcher

Robbins Heating & Air
02.2017 - 03.2022
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of 6-10 fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Closely monitored dispatch board to triage and prioritize over Number daily calls.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Minimized cost of operations by optimizing routes for drivers to align with budget.
  • Answered phone calls and responded to customer emails.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Assisted in resolving customer complaints and grievances.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Tracked and monitored vehicle performance and maintenance.
  • Managed customer accounts and invoicing.

Manager

Things Remembered
07.2008 - 07.2015
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Education

Diploma - General Studies

Rock Springs High School
Rock Springs, WY
05.1990

Skills

  • New Hire Training
  • Planning and coordination
  • Public Speaking
  • Creative Problem-Solving
  • Group and individual instruction
  • Lesson Planning
  • Subject matter expertise
  • Remote Learning
  • Classroom oversight
  • Attention to Detail
  • Coaching and Development
  • Critical Thinking
  • Compliance Training
  • Leadership Development
  • Orientation and Onboarding
  • Data Entry
  • Corporate Training Programs

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Location Preference

Remote

Important To Me

Company CultureWork-life balanceCareer advancementPaid time offWork from home option

Timeline

Flex Trainer

Conduent
05.2022 - Current

Hvac Dispatcher

Robbins Heating & Air
02.2017 - 03.2022

Manager

Things Remembered
07.2008 - 07.2015

Diploma - General Studies

Rock Springs High School

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Brenda Stires