Brenda Stradinger
Lino Lakes,MN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Glass America/Gerber Collision and Glass
10.2024 - Current
- Responded to customer requests for products, services, and company information.
- Provided all components of administrative support for the Repair Facility Team.
- Schedule appointments for vehicle repair.
- Ensured timely retrieval of insurance assignments.
- Prepared RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators.
- Confirmed car rental information.
- Did driver scheduling for Glass America (they do mobile glass installs)
- Completed invoicing of parts-parts returns-credit memos.
- Greeted customers in person and on the phone.
- Handled drop-offs.
- Received payments from customers and processed them when vehicle picked up
- Recorded payments received via mail.
Assistant to the Advisor
Wealth Enhancement Group
04.2024 - 07.2024
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Drafted common document templates to reduce time spent creating documents from scratch.
Fraud Specialist
U.S. Bank
12.2019 - 02.2024
- Served as a primary contact for fraud claims
- Recovered funds from outside financial institutions to credit customer accounts
- Provide training to staff members on policies and procedures
- Respond promptly to inquires regarding possible fraudulent activities reported by customers or other stakeholders
- Maintained an up-to-date knowledge of relevant laws, regulations, industry practices and best practices relating to fraud prevention
- Completed requests from other employees at U.S. Bank on open fraud cases
- Worked with other financial institutions to update fraud cases
- Data Entry
- Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
Direct Bank/Account Processor
U.S. Bank
09.2008 - 12.2019
- Responded to customer inquires regarding account status and balances
- Created new accounts in the accounting system based on customer requests
- Trained new staff members on proper use of accounting systems and procedures
- Assisted other departments with various clerical tasks needed
- Provided support to customers via phone calls or emails regarding their accounts
- Reviewed customer documentation to ensure accuracy of information prior to processing payments or setting up new accounts
- Answered customer questions regarding account discrepancies or problems
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Provided support to colleagues during peak periods, effectively balancing workload among team members.
- Responded to customer inquiries and provided detailed account information.
Skills
- Fast Learner
- Time Management
- Team Collaboration
- Verbal and written communication
- Data Entry
- File and Record Keeping
- Administrative tasks
- Microsoft Office Suite
- Document Preparation
- Attention to Detail
- Professional and mature
Timeline
Customer Service Representative
Glass America/Gerber Collision and Glass
10.2024 - Current
Assistant to the Advisor
Wealth Enhancement Group
04.2024 - 07.2024
Fraud Specialist
U.S. Bank
12.2019 - 02.2024
Direct Bank/Account Processor
U.S. Bank
09.2008 - 12.2019
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