Brenda Strout
Bangor,ME
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Specialist Engagement Team
Wayfair
Bangor, ME
2016.04 - 2024.01
- Developed and implemented specialized procedures for customer service operations.
- Provided technical support for customers in resolving complex issues.
- Exercised versatility in fast-paced, agile work environments.
- Defined team directions and provided guidance to members.
- Participated in ongoing training and compliance activities.
- Identified opportunities to enhance specialization resulting in increased efficiency.
- Facilitated productive clinical and technical customer relationships through intentional external communications.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Customer Service Resolution Specialist
Service Response Partners
Bangor, ME
2013.03 - 2016.01
- Researched customer service issues to identify root causes and determine appropriate resolutions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated databases with new and modified customer data.
- Led on- and off-site customer support teams across multiple time zones.
Customer Service Representative
NexxLinx
Bangor, ME
2009.05 - 2013.02
- Provided crisis intervention services to help stabilize situations involving difficult or distressed clients.
- Attended regular team meetings with program staff to discuss client cases, exchange information and coordinate service delivery efforts.
- Provided technical assistance related to software applications used by team members during their daily operations.
- Met schedule and deadlines by ensuring that work was completed efficiently.
Education
Associate of Arts -
Northern Maine Community College
Presque Isle, ME1998-10
Skills
- Resource Allocation
- Expert in Opentable
- Team Building
Accomplishments
- Received The Amethyst Club Stasis two times for Providing Superb Customer Service in July 2019 and January 2020
Languages
French
Limited
References
References available upon request.
Timeline
Specialist Engagement Team
Wayfair
2016.04 - 2024.01
Customer Service Resolution Specialist
Service Response Partners
2013.03 - 2016.01
Customer Service Representative
NexxLinx
2009.05 - 2013.02
Associate of Arts -
Northern Maine Community College