Brenda Sublett

Interacted with customers by phone, email, or in-person to provide information.

• Maintained filing system and organized customer documents for easy retrieval of information.
• Verified transactions, product orders and shipping dates and entered information into databases and reports.
• Monitored office supplies and made arrangements for restocking of low-stock items.
• Processed documents and materials to disseminate information to appropriate parties.
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Routed business correspondence, documents, and messages to correct departments and staff members.
• Managed calendars and scheduled appointments to maintain smooth flow of operations.
• Booked and prepared meeting rooms, making arrangements for availability of refreshments.
• Managed tax drawers, resolved variances and filed company receipts.
• Made travel arrangements for other employees' business trips, negotiating fair prices on behalf of company.
• Performed routine data entry or document management.
• Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
• Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
• Responded to requests for information from public, other municipalities or state and federal legislative offices.
• Stayed up-to-date on KY laws and licensing requirements to complete accurate and efficient reviews.
• Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
• Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
• Researched information in municipal archives upon request of public officials or private citizens.
• Recorded and edited minutes of meetings and distributed to appropriate officials or staff members
• Managed 13 employees

• Devised and implemented battle plans to achieve tactical objectives.
• Handled administrative requirements, maintained records and submitted operational reports.
• Created contingency plans to address unexpected tactical scenarios.
• Conducted and oversaw interrogations, briefings and debriefings.
• Oversaw teams planning, implementing and realigning field and base operational strategies.
• Led team in developing strategic plans to meet operational objectives.
• Directed collection, organization and application of field intelligence and combat data to enhance troop safety and operational success.
• Prepared and delivered investigative reports and briefings.
• Followed all company policies and procedures to deliver quality work

• Job Abolished due to Budget Cut
• Perform duties related to Case Management Procedures
• Resolves problems relating to procedures and case management
• Performs duties of Deputy Clerk in and emergency situation
• Prepares field visit reports
• Trains deputy clerks on procedures of Case Management and procedures of court.

• Entry of accurate File and retrieve legal documents and court records
• Notifies counsel of record/parties as necessary
• Assist public concerning status of court cases
• Attend court and assist prosecuting attorney
• Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
• Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures

• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Prepared and executed official documents in Clerk's absence to facilitate timely transactions and departmental functions.
• Tracked internal legal documents and verified submittal to Clerk's office for signature and execution to comply with predetermined guidelines.
• Attended relevant board and committee meetings and work sessions and prepared minutes of assemblies to maintain transparency of office.
• Maintained filing system and organized customer documents for easy retrieval of information.