Brenda Sullivan

• Improved billing accuracy by implementing a streamlined invoicing process.
• Enhanced customer satisfaction with timely and accurate invoice generation.
• Reduced errors in financial records by conducting regular audits of billed accounts.
• Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
• Strengthened client relationships through effective communication regarding billing issues and concerns.
• Maximized revenue potential by identifying and resolving under-billed accounts.
• Simplified complex billing procedures for clients by creating easy-to-understand documentation and training materials.
• Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
• Streamlined interdepartmental communication to accelerate resolution of overlapping or unclear charges on client accounts.
• Supported company growth initiatives by maintaining a scalable billing infrastructure capable of handling increased volumes of transactions smoothly and efficiently.
• Coordinated closely with sales teams to ensure accurate pricing structures were applied consistently across all customers'' invoices.
• Implemented dispute resolution protocols that resulted in faster resolution times while preserving positive business relationships with clients.
• Researched and resolved billing discrepancies to enable accurate billing.
• Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
• Monitored customer accounts to identify and rectify billing issues.
• Provided excellent customer service, developing and maintaining client relationships.
• Processed and verified invoices to secure accuracy of billing information.
• Responded to customer concerns and questions on daily basis.
• Used data entry skills to accurately document and input statements.
• Audited and corrected billing and posting documents for accuracy.
• Collaborated with customers to resolve disputes.

Interview prospective employees and choose the best applicant based on knowledge, skills, and abilities required for the job.

Train and oversee employees involved in billing

functions

Direct assigned tasks and provide assistance as needed

Prepare performance evaluations

Oversee the preparation of detailed spreadsheets and bills

Oversee and reconcile bill back all contractual accessorial

Oversee and maintain all fuel records for bill back

Maintain and/or ensure maintenance of client records and documents related to invoicing and bill payment

Maintain all written billing instructions as pertains to each customer

Review work of billing staff to ensure accuracy, resolving inconsistencies as needed

Create and provide a prioritized list of clients to be invoiced by each team member

Work with internal customers to resolve errors and processes

Draft and distribute daily/weekly reports of invoicing and billing metrics

Advise staff on proper, legal parameters for collection practice, ensure that all billing actions comply with company, local, state, and federal guidelines

Provide customer support to customers with disputes or inquiries concerning invoices or billing process

• Trained new team members on departmental procedures, contributing to overall team productivity and success.
• Successfully resolved contractual disputes through effective communication, negotiation, and problem-solving skills.
• Supported timely and complete billing by documenting milestones and submitting accurate invoicing paperwork.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.