Brenda Sullivan
Scarborough,ME
Summary
With over 30 years of exceptional customer service experience, I am equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
Work History
Salon Assistant/Receptionist
Bei Capelli Salon & Spa
09.2022 - 07.2023
- Helped prepare clients for hair service.
- Prepared workstations for incoming stylists each morning, ensuring all necessary tools were clean, sanitized, and readily available.
- Offered exceptional service and support to walk-in and scheduled customers.
- Improved efficiency of salon operations by promptly greeting clients, managing their appointments, and addressing any concerns or inquiries.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Assisted stylists in achieving desired results for clients through precise shampooing, conditioning, and blow-drying techniques.
Patient Care Coordinator Float
New England Cancer Specialist
10.2009 - 07.2019
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain medical treatment and procedure authorizations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Coordinated discharge planning, ensuring smooth transitions to home care or rehabilitation facilities.
- Resolved customer complaints using established follow-up procedures.
Education
Associate of Science - Dental Radiographer License/ CDA
Tufts University
1 Keeland St Boston, Ma 0211102-2002
Skills
- Shampooing and conditioning hair
- Salon maintenance skills
- Maintaining supplies
- Building client relationships
- Upselling haircare products
Patient check-in
Key holder experience
Customer service excellence
High-energy attitude
Timeline
Salon Assistant/Receptionist
Bei Capelli Salon & Spa
09.2022 - 07.2023
Patient Care Coordinator Float
New England Cancer Specialist
10.2009 - 07.2019
Associate of Science - Dental Radiographer License/ CDA
Tufts University
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