Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Brenda Summers

Arkansas City

Summary

Dynamic Shipping Planner with a proven track record at Boeing Distribution Services, adept in project management and quality assurance. Enhanced operational efficiency through innovative solutions, reducing waste and improving customer satisfaction. Skilled in data management and critical thinking, consistently delivering high-quality results while fostering a collaborative team environment.

Overview

10
10
years of professional experience

Work History

Shipping Planner/Production Clerk

Webster Combustion
12.2024 - 05.2025
  • Collaborated with cross-functional teams to align goals and ensure project success.
  • Closed open operations and opened and printed out new jobs.
  • Adding and deleting changes to current jobs, printing out blueprints to added to current jobs.
  • Counting inventory and adding new jobs.
  • Identified potential risks, implementing mitigation plans to minimize impact on project timelines.
  • Engaged in both long and short-term project planning, strategizing for on-time, high-quality deliverables.
  • Implemented best practices in planning methodologies, resulting in increased efficiency and effectiveness across all projects.
  • Successfully managed multiple high-priority projects simultaneously while maintaining strict deadlines.
  • Streamlined workflow processes for improved team productivity and project outcomes.
  • Evaluated key performance indicators regularly, making data-driven adjustments to plans when necessary.

Shipping Specialist/QA Analyst

Boeing Distribution Services Inc
03.2022 - 10.2024
  • Optimized packaging materials usage, reducing waste while still maintaining the integrity of shipped products.
  • Reduced customer complaints related to shipping by implementing quality control checks prior to dispatch.
  • Fostered a culture of continuous improvement within the department by encouraging open discussions regarding operational challenges and potential solutions.
  • working various applications for job efficiency.
  • Brought in all incoming transfers from outside the warehouse using pc, utilizing PO's and lot numbers.
  • Inspection of incoming and out going freight using various tools, such and calipers and micrometer's.
  • Making sure all paper work matched incoming fright with all correct paper trails.
  • Developed standard operating procedures for the shipping department, ensuring consistency in execution across team members.
  • Streamlined order processing workflows, enabling faster turnaround times from order placement to dispatch.
  • Facilitated seamless communication between warehouse staff, carriers, and client representatives to resolve any discrepancies in a timely manner.
  • Enhanced team productivity through cross-training initiatives, fostering a versatile workforce capable of handling diverse tasks.
  • Played a key role in the successful integration of new software systems for inventory management and order processing, leading to increased visibility and control over the entire supply chain.
  • Ensured compliance with applicable regulations and industry standards, mitigating potential risks related to shipping operations.
  • Conducted regular audits of warehouse operations to identify areas for improvement and ensure adherence to safety protocols.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Communicated with vendors and suppliers to verify timely delivery of goods.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
  • Conducted research to address shipping errors and packaging mistakes.
  • Managed defect reporting process, ensuring clear communication with stakeholders regarding issue status and resolution timelines.
  • Promoted a culture of continuous improvement, regularly reviewing and refining QA processes and methodologies.
  • Boosted customer satisfaction by ensuring high-quality user experiences through rigorous usability testing.
  • Ensured compliance with regulatory requirements through diligent validation and verification of software functionality.
  • Evaluated emerging trends and technologies in the QA field, incorporating innovative tools where appropriate to enhance team capabilities.
  • Developed and maintained defect databases for known issues.
  • Advised developers on problems with database.
  • Authored and maintained well-organized, efficient and successful manual test cases for entire team.

Customer Service Representative/Live Chat Agent

AWL American Web Loan
08.2018 - 05.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.

GSR/Slot Attendant

Kaw Nation Of Oklahoma/ Osage.
08.2016 - 01.2019
  • Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
  • Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
  • Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
  • Connected with guests on personal level to build loyalty.
  • Promoted responsible gaming practices, intervening when necessary to prevent potential problem gambling behavior.
  • Built rapport with regular patrons, recognizing and remembering their preferences to personalize their gaming experience.
  • Supported seamless operations during busy periods by effectively multitasking and prioritizing responsibilities as needed.
  • Educated guests on gameplay rules, betting procedures, and payout structures, enhancing their overall enjoyment of the casino atmosphere.
  • Dispensed machine payouts and provided change for players.
  • Troubleshot machine malfunctions and diagnosed root causes.
  • Aided in maintaining regulatory compliance by adhering to established policies, procedures, and guidelines within the gaming industry.
  • Maintained a safe environment for all guests by quickly addressing any hazards or safety concerns in the gaming area.
  • Reduced downtime of popular machines through proactive preventative maintenance checks and swift response times when repairs were required.
  • Set up new loyalty memberships and updated existing accounts.
  • Repaired problems and maintained machines in good working order.
  • Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
  • Reported and filed paperwork for casino transactions, noted and investigated discrepancies and reported on notable incidents.
  • Complied with gaming commission rules by verifying players' ages.
  • Documented exchanges accurately, reconciled transactions and processed authorization forms.
  • Counted cash and casino chips to accurately reconcile transaction reports.
  • Calculated and verified value of players' winnings or losses.
  • Handled money, ticket and chips exchanges for customers.
  • Supported guest satisfaction and loyalty through prompt customer service and timely payouts.
  • Supervised and maintained overall slot machine functionality and expediently reported repair needs to maintenance staff for quick resolution.

Inventory Specialist

Norvanco International
05.2015 - 10.2015
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Performed data entry and completed proper paperwork.
  • Completed physical inventory counts each month.
  • Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
  • Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
  • Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
  • Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.

Education

Phlebotomy Certification - Phlebotomist

Powell School Of Phlebotomy
Joplin, MO
05-2012

Bachelor of Science -

South University Savannah
GA
05-2009

Basic Education

Cowley County Community College
Arkansas City, KS
05-1998

Skills

  • Project management
  • Data management
  • Customer focus
  • Community education
  • Materials preparation
  • Critical thinking
  • Time management
  • Microsoft office
  • Quality assurance
  • Employee training

Accomplishments

    Reference's available upon request.

Timeline

Shipping Planner/Production Clerk

Webster Combustion
12.2024 - 05.2025

Shipping Specialist/QA Analyst

Boeing Distribution Services Inc
03.2022 - 10.2024

Customer Service Representative/Live Chat Agent

AWL American Web Loan
08.2018 - 05.2019

GSR/Slot Attendant

Kaw Nation Of Oklahoma/ Osage.
08.2016 - 01.2019

Inventory Specialist

Norvanco International
05.2015 - 10.2015

Phlebotomy Certification - Phlebotomist

Powell School Of Phlebotomy

Bachelor of Science -

South University Savannah

Basic Education

Cowley County Community College

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