Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Brenda Tapia

Owens Cross Roads

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Manager

Biscuit Express
Owens Cross Roads
11.2023 - 08.2025
  • Oversaw staff scheduling and training for optimal team performance.
  • Managed daily operations to ensure efficient workflow and service quality.
  • Implemented inventory control processes to maintain stock levels and reduce waste.
  • Coordinated customer service initiatives to enhance client satisfaction and loyalty.
  • Developed operational strategies to streamline production processes and improve efficiency.
  • Analyzed performance data to identify areas for operational improvement and cost reduction.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Recruited and hired qualified candidates to fill open positions.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Advanced from cashier to Lead, ultimately achieving Manager status in the food service industry.

Admin Assistant

In Harmony Music
02.2022 - 10.2022
  • Served as an assistant to all teacher personnel, and acted as a first point of contact for customers.
  • Work with all staff to make sure all customers have the optimal class experience.
  • Schedule and work with teaching staff and families to provide private classes and private parties.

Admin Assistant

Sing Dance Play
08.2015 - 02.2022
  • Served as a direct assistant to the Director, supporting all aspects of customer service and office management until Sing Dance Play was sold to In Harmony Music in February 2022.
  • Handled all aspects of enrollment, billing and refunding.
  • Scheduling locations and classes for all staff.

Admin Assistant

Music Together Tri-Valley
12.2007 - 08.2019
  • Provided customers with quality assistance through phone calls, emails, and internet chats.
  • Provided optimal assistance to the Director and handled all aspects of scheduling classes, teacher communication, enrollment and customer service.

Skills

  • Ability to work in a team
  • Leadership
  • Decision making
  • Ability to Multitask
  • Time Management
  • Communication
  • Fast Learner
  • Computer Skills
  • Inventory management
  • Staff scheduling
  • Customer service
  • Employee training
  • Problem solving

Certification

  • ServSafe Manager Certification

Timeline

Manager

Biscuit Express
11.2023 - 08.2025

Admin Assistant

In Harmony Music
02.2022 - 10.2022

Admin Assistant

Sing Dance Play
08.2015 - 02.2022

Admin Assistant

Music Together Tri-Valley
12.2007 - 08.2019

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Brenda Tapia