Brenda Taylor
Sarasota,FL
Summary
Dynamic leader with proven expertise in facility management and resident satisfaction, honed at Heron House. Excelled in team leadership and regulatory knowledge, boosting occupancy rates through strategic initiatives. Known for fostering a culture of teamwork and collaboration, ensuring high levels of resident retention and satisfaction. Achieved significant improvements in operational efficiency and staff development, contributing to enhanced community growth and development. Compassionate and caring Licensed Practical Nurse for 30plus years.
Overview
7
7
years of professional experience
Work History
Director of Resident Services
Heron House
10.2023 - Current
- Developed, implemented and monitored residential policies and procedures.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Provided crisis management and intervention during emergency situations.
- Enforced policies and safety standards through building and room rounds.
- Collaborated with residential team to maximize effective and efficient operations.
- Solved grievances and complaints by collaborating with residents.
- Helped develop and implement programs to foster community growth and development.
- Collaborated with healthcare professionals to address unique medical needs of each resident, facilitating optimal health outcomes.
- Boosted occupancy rates by leading marketing initiatives targeting new residents and maintaining strong relationships with referral sources.
- Facilitated smooth transitions for new residents by overseeing move-in procedures and conducting thorough orientations on community amenities.
- Developed strong rapport with residents and families through open communication channels, fostering a welcoming and supportive living environment.
- Evaluated performance of team members regularly, providing constructive feedback to enable professional growth within their roles.
- Supervised day-to-day operations and activities of caregivers, intervening to issue service improvement guidance.
- Managed budgets responsibly, ensuring expenditures aligned with department goals while minimizing unnecessary costs.
Area Clinical Director
Liana of Venice and Sarasota
10.2019 - 04.2023
- Interacted effectively with clinical staff and patients by using active listening and interpersonal skills.
- Developed, implemented, revised, and evaluated policies and procedures.
- Enhanced patient care by implementing evidence-based clinical practices and protocols.
- Worked with nurse manager to develop nursing staff through education, evaluation, performance management, and competency improvement.
- Developed and implemented strategic plans enabling facility to meet budgetary and quality assurance goals.
- Streamlined clinical operations for improved efficiency and reduced costs.
- Developed and maintained strong interdisciplinary team collaboration to ensure optimal patient outcomes.
- Promoted a safe working environment for staff by enforcing strict adherence to safety protocols and addressing potential hazards promptly.
- Interviewed and hired highly talented individuals bringing great skills and passion to daily jobs.
- Improved overall clinic functioning by creating standardized processes and procedures for daily operations.
- Mentored staff members through professional development opportunities, fostering a culture of continuous learning and growth.
- Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
- Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
Health and Wellness Director
Harbor Chase Assisted Living
10.2017 - 04.2019
- Developed comprehensive health education materials for diverse populations, promoting preventive healthcare practices.
- Established strategic partnerships with community organizations to provide accessible healthcare options for underserved populations.
- Collaborated with interdisciplinary teams to develop holistic treatment plans for patients experiencing complex medical issues.
- Promoted a culture of wellness within the organization, leading workshops on stress reduction, nutrition, and exercise.
- Oversaw ongoing professional development opportunities for staff members to stay current on industry trends and best practices.
- Developed policies and procedures that maintained compliance with industry regulations while ensuring safety for all patients and staff members.
- Managed budgets and resources effectively, ensuring optimal allocation of funds towards essential health services.
- Streamlined facility operations by implementing effective management strategies and improving staff communication.
- Enhanced patient satisfaction by implementing innovative health and wellness programs tailored to individual needs.
- Cultivated a positive work environment by fostering open communication, collaboration, and respect among all team members.
- Developed and maintained positive relationships with community members, businesses and vendors to build trust and rapport.
- Initiated employee wellness challenges that encouraged healthy behaviors among staff members, fostering a sense of camaraderie and motivation.
- Reduced hospital readmissions by designing and implementing personalized care plans for patients with chronic conditions.
- Met or exceeded monthly revenue and training goals.
Education
No Degree - License Practical Nurse
Mid -East Ohio Vocational School
Zanesville, OH08-1993
Skills
- Team Management
- Training and coaching
- Regulatory knowledge
- Facility Management
- Resident retention
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Multitasking
- Reliability
- Excellent Communication
- Team Collaboration
- Team Leadership
- Adaptability and Flexibility
- Safety Standards and Compliance
- Dementia Care
- Staff Communication
- Emotional Support
- Team building
- Resident satisfaction
- Self Motivation
- Resident Supervision
Accomplishments
Voted Director of the year 2015.
Nominated for Sarasota's nurse of the year, 2017
Featured in Sarasota Magazine "Sarasota's Top 100 Influential Women", 2019.
Voted Director of the year 2015
Was voted by staff, resident's and families for the Director of the Year award for Emeritus senior living.
Timeline
Director of Resident Services
Heron House
10.2023 - Current
Area Clinical Director
Liana of Venice and Sarasota
10.2019 - 04.2023
Health and Wellness Director
Harbor Chase Assisted Living
10.2017 - 04.2019
No Degree - License Practical Nurse
Mid -East Ohio Vocational School
Similar Profiles
Daniel JordanDaniel Jordan
Trainee Technical Support at Heron House Financial ManagementTrainee Technical Support at Heron House Financial Management
Patricia Edwards-WilliamsPatricia Edwards-Williams
Bartender at Blue Heron Oyster HouseBartender at Blue Heron Oyster House
Ashley RuaneAshley Ruane
Stable Worker at Heron Crest StablesStable Worker at Heron Crest Stables
Lisa Hernandez AchilleLisa Hernandez Achille
Assistant Principal at PHILLIPPI SHORES ELEMENTARYAssistant Principal at PHILLIPPI SHORES ELEMENTARY
JON MILLERJON MILLER
Legal Claims Adjuster at Davies US LLCLegal Claims Adjuster at Davies US LLC