Brenda Teal
Senior customer service manager
Memphis,TN
Summary
Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Multitasker under pressure. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business training. Decisive and analytical with 25 year history of successful industry performance.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Senior Business Manager
A Touch Of Caring Hands & Transportation Services
Memphis, TN
01.2012 - Current
- Created years business growth while leading operations, strategic vision and long-range planning.
- Listened to staff and customer issues and conflicts to deliver solutions, propel customer experiences.
- Build the company form 10 percent revenues to 50 percent profits.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
- Improved productivity compliance state & federal laws.
- Communicated with customers and vendors positively with particular attention to problem resolution.
Mortgage Broker
Advantage Hometown Mortgage
New Iberia, Louisiana
01.2000 - 01.2012
- Assessed clients' financial data to determine loan suitability.
- Collaborated with and facilitated communications between borrowers and lenders to obtain ideal loans for home purchases.
Education
Associate of Applied Science - Business Administration And Management
Remington College - Lafayette Louisiana
Lafayette, LA05.1990
Skills
- Business Leadership
- Computer skills
- Payroll Oversight
- Finance and Accounting Oversight
Accomplishments
- Supervised & trained a team of 50 staff members.
- Medicaid certified state provider for the state of tennessee 10 years
- Senior loan processor & Loan originator for 10 years.
- Background checks state and federal expert.
- Multitasker award.
Certification
- Licensed Medicaid provider:
- Certified business manager:
- Certified billing coding for transportation:
- CPR certification 32 hours continuing education yearly:
Additional Information
I have over 25 years in the business industry. I have provided myself with the necessary tools to be a multitasker while working at my home office.
I have excellent business and communication skills to provide excellent services. Working at home provides me with extra time to work more professional with out any distractions. My home office is used as a 8 to 5 job with flexible hours as needed. I would love the opportunity to have a interview at your convenience.
Timeline
Senior Business Manager
A Touch Of Caring Hands & Transportation Services
01.2012 - Current
Mortgage Broker
Advantage Hometown Mortgage
01.2000 - 01.2012
Associate of Applied Science - Business Administration And Management
Remington College - Lafayette Louisiana
- Licensed Medicaid provider:
- Certified business manager:
- Certified billing coding for transportation:
- CPR certification 32 hours continuing education yearly:
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