Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Sales Admin
Big D Building Center
03.2015 - Current
Verified documentation and freight condition according to quality standards.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Updated account information to maintain customer records.
Responded to customer requests for products, services, and company information.
Tracked customer service cases and updated service software with customer information.
Maintained up-to-date knowledge of product and service changes.
Followed up with customers about resolved issues to maintain high standards of customer service.
Trained new personnel regarding company operations, policies and services.