Brenda Teran
Terrell,Texas
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Refugee Medical Assistance Coordinator
International Rescue Committee Dallas
Dallas, Texas
09.2024 - Current
- Coordinates all incoming Refugee Medical Assistance referrals from other programs and ensures that all cases are assigned to Refugee Medical Assistance case managers to start the application process for clients who qualify for the program.
- Coordinates the Refugee Medical Assistance team meetings and one-on-ones with each case manager, as well as reviews case managers' cases.
- Conduct the client's eligibility screenings for the RMA program before assigning them to case managers for intakes.
- Coordinates Refugee Medical Assistance orientations by providing a thorough explanation of the program to our clients in a group setting.
- Coordinates with other programs to resolve any medical insurance issues that may be affecting the client and communicates it to the program officer for resolution.
- Ensures that RMA case managers complete applications and provide all medical insurance cards to clients in a timely manner.
- Submits the client's applications to the RMA program.
- Follow up on the status of applications submitted to the RMA program.
- Provide medical insurance cards to clients, with all necessary information about the Refugee Medical Assistance program.
- Explain to clients how to utilize medical insurance cards, provide guidance on finding clinics, and assist with medical bills.
- Collaborated with providers to provide medical insurance information for medical bills needing to be sent to claims.
- Form relationships with local clinics, hospitals, and other health care resources, and connect clients to these resources.
- Case notes for all services are recorded within the required timeframe in databases to ensure that all clients' services are up to date.
- Generates Refugee Medical Assistance program numbers to provide to program funders on a monthly basis.
Refugee Medical Assistance (Case Manager)
Catholic Charities Dallas
Dallas , TEXAS
02.2022 - 08.2024
- Conduct eligibility screenings for the Refugee Medical Assistance program.
- Do an orientation about the Refugee Medical Assistance program, intake, and enrollment in RMA.
- Apply for clients to the Refugee Medical Assistance Program.
- Follow up on applications submitted to the Refugee Medical Assistance program.
- Provide medical insurance cards to clients in a timely manner.
- Explain to clients how to utilize medical insurance cards.
- Collaborated with hospitals to provide medical insurance information for medical bills needing to be sent to claims.
- Form relationships with local clinics, hospitals, and other health care resources, and connect clients to these resources.
- Case notes for all services are within the required timeframe in the databases.
- Generate monthly RMA numbers
Terrell State Hospital
Terrell State Hospital
Terrell, TX
06.2021 - 12.2021
- Conducting assessments with adolescent and adults in psychiatric unit.
- Interviewing new clients and inputting assessment information into database.
- Updating guardians on adolescent Treatment Plans.
- Attended weekly Treatment Team to collaborate with team on needs of the client and progression.
- Conducted group therapy with Psychiatrist.
- Attended weekly adolescents school meetings to do overviews on behaviors and progression of adolescents.
Volunteer
Hospice
Greenville, Texas
03.2020 - 05.2020
- Documented volunteer time and patient visit activity accurately, promptly, and objectively
- Assisted hospice patient's family by offering respite care, companionship, and supportive listening
- Built relationships with patients and developed trust with understanding, sensitivity, and confidentiality
- Encouraged patients to attend activities to restraighten physical activity
- Assisted administration with material sorting and planning.
Volunteer
Food Pantry at Texas A&M-Commerce
Commerce, Texas
08.2019 - 12.2019
- Giving back to our college students who needed resources, such as food and hygiene products
- Sort incoming donations from various organizations.
Imaging Operator 1
American National Bank of Texas
Terrell, Texas
06.2016 - 08.2019
- Processed incoming checks from banks through a system by keying
- Balanced customers' accounts and sent out customer adjustments
- Cleared out customers' accounts by locating physical check errors
- Sorted the previous day and incoming checks by branches
- Assisted in mailroom; sorted incoming mail, process and added postage to outgoing mail.
Cashier
Soulman's
Terrell, Texas
07.2014 - 06.2016
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
- Processed cash register transactions by inputting product costs and giving back change
- Solved complaints by customers and returned money
- Assisted customers with locating items, answering questions and providing direction and service
- Greeted all customers and provided prompt and friendly service
- Operated drive-thru and front lobby cash register
- Made sure all orders were being met and served to the customers
- Properly cleaned and sanitized the restaurant throughout the day and before ending shifts.
Education
High School Diploma -
Terrell High School
Terrell, TX06.2016
Bachelor of Arts - Social Work -
Texas A&M University
Commerce, TXAssociate of Arts - Liberal Arts -
Trinity Valley Community College
Terrell, TXSkills
- Performs well in a team environment
- Critical thinking
- Adaptability
- Time management and flexibility
- Effective communication
- Decision-making
- Case Management
- Client Advocacy
- Problem solving
- Bilingual
- Organization and multitasking
Languages
Fluent in English and Spanish
Timeline
Refugee Medical Assistance Coordinator
International Rescue Committee Dallas
09.2024 - Current
Refugee Medical Assistance (Case Manager)
Catholic Charities Dallas
02.2022 - 08.2024
Terrell State Hospital
Terrell State Hospital
06.2021 - 12.2021
Volunteer
Hospice
03.2020 - 05.2020
Volunteer
Food Pantry at Texas A&M-Commerce
08.2019 - 12.2019
Imaging Operator 1
American National Bank of Texas
06.2016 - 08.2019
Cashier
Soulman's
07.2014 - 06.2016
High School Diploma -
Terrell High School
Bachelor of Arts - Social Work -
Texas A&M University
Associate of Arts - Liberal Arts -
Trinity Valley Community College
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